Maccan
Level 1: Cadet

Possible Recovery of years old PrePaid number

Hi there,

 

I've been searching all morning around Telstra support regarding the possibility of checking availability and possibly reactivating a years old PrePaid mobile number. So far, I haven't been able to get anywhere as even the PrePaid support number 1258887 says I haven't entered a number associated with a PrePaid account. I have tried calling the number and I get a "This number is currently not accepting incoming calls" which makes me think it might not be in use.

 

What would be the best next step? I'm going to just try the support line again at this stage.

It's annoying because I only need the mobile number for an hour or 2 to recover some old accounts. I don't believe I have the sim anymore either.

 

Cheers!

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Possible Recovery of years old PrePaid number

Going in to a Telstra store would be the quickest and easiest way. They can check the availability of the number and get you connected.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Maccan
Level 1: Cadet

Re: Possible Recovery of years old PrePaid number

Yep, Im planning to this arvo so we'll see how it goes

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