Level 1: Cadet

Pre-paid feature phase out refund details



I purchased a $300 pre-paid SIM card for Telstra mobile. I am currently halfway through the 12-month plan, with 80% of my data remaining. Due to the upcoming Telstra Air and International Roaming feature phase-outs, the plan is no longer suitable for me. According to the website, I have the right to request a refund due to the changes.


My question is, how much will be refunded to me based upon my usage?


Thanks in advance.

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Level 25: The Singularity
Level 25: The Singularity

Re: Pre-paid feature phase out refund details

Nobody at crowdsupport has access to account details or billing systems.


From my understanding, it would be the remaining value of the recharge at the time that you request the refund (which also cancels your recharge, so you would need to recharge again to continue using your service).


You will need to contact Telstra by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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