Level 1: Cadet

Pre paid problem

Hi I have a problem. I used $40 pre paid plan. It left 6days. And I just recharge $50 plan. I think it is combine expiry But my 6 days disapper. And changed $50 right now. I’m confused. I want to find my 6days

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Pre paid problem

Recharges are applicable from when they are processed for the specific timeframe, so that would be right, it would start the timeframe from now for the timeframe of the recharge you selected.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Telstra (Retired)
Telstra (Retired)

Re: Pre paid problem

Hi @Minkyu


Just checking back in to see if you need any further help or support?

- Stef

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