Tank56
Level 1: Cadet

Pre paid SIM card with incorrect birth date particulars, can I rectify ?

With a prepaid SIM card my partner incorrectly filled out her birthdate , can this be changed ?

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1 REPLY 1
Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Pre paid SIM card with incorrect birth date particulars, can I rectify ?


@Tank56 wrote:

With a prepaid SIM card my partner incorrectly filled out her birthdate , can this be changed ?


Hi @Tank56 

 

Get your partner to install the My Telstra app, then go to the icon below that says "Get Help" and leave a message, it will be added to the queue and answered when they get to it.

 

https://www.telstra.com.au/mytelstra 

 

Unless you have authority on the account your partner will need to do it.

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

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