Level 1: Cadet

pre paid voucher not working on line

Why am I unable to recharge my telstra mobile with a voucher today

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Level 23: Superhero
Level 23: Superhero

Re: pre paid voucher not working on line

Hi nody,


I'm not sure why you can't recharge with a Voucher online today. 

Try dialling #100# into your mobile and see if you can use the Voucher to recharge.


You can also ring 1258887 to recharge with a Voucher or ring 132200 and choose the Technical fault option. You'll either be able to say your Voucher code to the bot lady (which I've had to do when I couldn't recharge my Pre-Paid mobile broadband service with a Voucher online), or you’ll get to speak to a consultant who will be able to put your Voucher code on for you.

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Support Team
Support Team

Re: pre paid voucher not working on line

Hi nody. 

How did you go with Smiley3's advice? Were you able to get your recharge done?



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