Level 2: Rookie

Prepaid data

Hi, Today I recharged my prepaid data card and the first recharge failed, I repeated the process and got a successful recharge. On checking my credit card I have been billed twice and likewise the card information shows two identical re-charges. I sent a message on 24/7 this morning and have nothing back except yes we have seen it.

All I want is the second charge reversed, I cant find a phone number to ring either. Who can sort this out??

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Level 25: The Singularity
Level 25: The Singularity

Re: Prepaid data

The phone number is 132200 (but is difficult to get through on).


The better option at the moment is to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response and you get a notification through the app when they do.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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