Level 1: Cadet

Prepaid Deactivation

Hi , hoping someone may have an idea how i can get my number back.I transferred my number that ive had for about ten years to telstra when i bought a telstra prepaid phone i didn't get to buy a recharge in time so it got deactivated.I called telstra as it had only been four days since deactivation hoping i could recharge was told to get a $2 sim card and they could activate it and transfer my number as the old card cant be reactivated.


So off i went today to get the card rang telstra , spoke to two people and told no the number is in quarantine and cannot be used.


If anyone knows of anyway of getting the number back please share even if it means going on a plan.



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Level 23: Superhero

Re: Prepaid Deactivation

You may need to jump up and down a bit more as sadly if you let it go, it disappears. Mind the likelihood you getting it back is slim. Happy to be corrected.


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