PrepaidUser2020
Level 1: Cadet

Prepaid Max to be changed to Prepaid Complete for everyone?

Is it true that all Prepaid Max plans are being phased out and changed to Prepaid Complete automatically in Jan-2021?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Smiley3
Level 23: Superhero
Level 23: Superhero

Re: Prepaid Max to be changed to Prepaid Complete for everyone?

Hi PrepaidUser2020,

 

I'm on the Pre-Paid Max plan and I haven't received notification yet from Telstra saying they're moving my service to the Complete plan. 

I've just contacted my sister who's also on the Max plan and she hasn't been notified that her service is changing to the Complete plan either. 

 

I know Telstra are gradually moving all Pre-Paid customer's that are on old plans to their 2 current Pre-Paid plans.

Telstra have to give the customer 30 day's notice before they move us to a new plan.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

My Telstra

View balance, detail usage, change offers and recharge with the My Telstra app.

Find out more