Highlighted
Level 1: Cadet

Prepaid Mobile

Answered

What happens to recharge credit (that was accumulated on earlier plans) on mobile phone on a Telstra Prepaid Extra plan if we change to a Telstra Prepaid Long Life Plan ? Do you keep that recharge credit or does it disappear?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Prepaid Mobile

Yes, you can use the Accumulated Recharge Credits for calls, sms and Data.

 

It should show just the one Amount of Credit to use....either Recharge Credit or Credit remaining.

 

You wouldn't want to use too much Data on the Pre-Paid Long Life Plus plan as the charge is 7 cents per mb.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Highlighted
Level 23: Superhero
Level 23: Superhero

Re: Prepaid Mobile

Hi LT54,

 

The Accumulated Recharge Credit will rollover from the Pre-Paid Extra plan to the Pre-Paid Long Life Plus plan as long as you change to the Long Life Plus plan and put a recharge on before the expiry date of your Pre-paid Extra plan.

 

My Accumulated Recharge Credits have always rolled over when I've changed Pre-Paid plans.

 

Just remember to change your Pre-Paid plan first then put a recharge on.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
Highlighted
Level 1: Cadet

Re: Prepaid Mobile

Can you then use those Accumulated Recharge Credits for calls, SMS and date after you use your recharge amount ?

Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Prepaid Mobile

Yes, you can use the Accumulated Recharge Credits for calls, sms and Data.

 

It should show just the one Amount of Credit to use....either Recharge Credit or Credit remaining.

 

You wouldn't want to use too much Data on the Pre-Paid Long Life Plus plan as the charge is 7 cents per mb.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

Highlighted
Level 2: Rookie

Re: Prepaid Mobile

what happens is that Telstra eventually find a way to steal it from you

My Telstra

View balance, detail usage, change offers and recharge with the My Telstra app.

Find out more