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Prepaid service deactivated
My service was recently disconnected and I was wondering how I can get it back. I've been in lockdown and so haven't needed to recharge and I didn't get any warnings that I was going to be disconnected.
I need the number for 2FA. I have spoken to online chat twice. The first one told me I would be able to get it back but I would need to activate a new SIM. Upon getting said Sim, the second person on chat told me it was not possible.
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Re: Prepaid service deactivated
Did you get the consultant to send the SIM out to you or did you buy it at a shop?
The way that I understand it would need to work is that you would need to place an order with the consultant for a new prepaid service and for them to allocate the number to that service/SIM prior to dispatching it.
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