Rkyk
Level 1: Cadet

Prepaid service deactivated

My service was recently disconnected and I was wondering how I can get it back. I've been in lockdown and so haven't needed to recharge and I didn't get any warnings that I was going to be disconnected.

 

I need the number for 2FA. I have spoken to online chat twice. The first one told me I would be able to get it back but I would need to activate a new SIM. Upon getting said Sim, the second person on chat told me it was not possible.

 

 

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Prepaid service deactivated

Did you get the consultant to send the SIM out to you or did you buy it at a shop?

 

The way that I understand it would need to work is that you would need to place an order with the consultant for a new prepaid service and for them to allocate the number to that service/SIM prior to dispatching it.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Maryoz
Level 1: Cadet

Re: Prepaid service deactivated

Did you manage to solve this? Having the same problem and team members contradict themselves

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