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Level 1: Cadet

Prepaid sim activation will not finalise

I need to activate my new prepaid SIM but cannot complete the final step due to the covert19 virus  and the issue with online

support

Julie Bryan

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2 REPLIES 2
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Level 1: Cadet

Re: Prepaid sim activation will not finalise

i'm on same boat this morning, cannot go further after selecting type as solo. give me live chat otpion and gets stuck.

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Level 1: Cadet

Re: Prepaid sim activation will not finalise

Exact same issue here. Have been talking to about 6 agents through the support chat in the app but still no solution. They keep resolving the case because I don’t respond - of course because I have no active sim thus no data, only home WiFi. Please please someone help us with what we can do. 

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