Lozmon
Level 1: Cadet

Prepaid sim plans change from mobile broadband to mobile

hi I setup a new prepaid sim this afternoon & put $20 credit on it. I have accidentally set it up as a prepaid mobile broadband, as I'm putting the sim card into a gps tracker. however I need it to be be able to accept calls & texts which I've found out my current plan doesn't do. how do I change my plan to a normal prepaid plan please? there isn't an option to switched plans online like my sons prepaid mobile plans does.

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1 REPLY 1
TommyR
Support Team
Support Team

Re: Prepaid sim plans change from mobile broadband to mobile

Hi Lozmon. 

 

Please speak with our team via the My Telstra App messaging service (link here https://tel.st/ervtr). Just click on the "Get Help" menu icon and then click on the "Message Us" button and type "Prepaid support" and a member of our team will be in touch to assist you with this. 
 

If you get stuck on the Codi chat bot, you can type "Consultant" to get through to a team member. 
 

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