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Prepaid to BYO mobile plan
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Re: Prepaid to BYO mobile plan
You should not need to cancel anything to do with the prepaid service as we do this for you automatically.
Activations can take between 24 and 48 hours to complete despite receiving a notification saying that its active.
Usually a restart of the handset that the new SIM is in will assist with this process.
I hope that your service is up and running now though, sorry for the delay getting back to you.
Let me know if you have any issues.
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