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Level 1: Cadet

Prepaid

Answered
What happened to my 6 days prepaid for when I recharged earlier than the expired date
Wili
2 ACCEPTED SOLUTIONS

Accepted Solutions
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Prepaid

Hi @Wili

 

Thanks for reaching out.

I would recommend speaking with our live chat team, who can be contacted either via this link: https://tel.st/hp4pt or via your 24x7 App on your mobile device https://tel.st/67z3y

 

Once connected they can access your account securely and provide further support. 

 

Please let us know how you get on and what the outcome was.

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Prepaid

Hi Wili,

 

If you recharge 6 day's earlier than the expiry date you lose those 6 day's use...the expiry date doesn't get extended by 6 day's.

 

In future, don't recharge too many day's earlier than the expiry date. 

 

You should receive an sms 3 day's before the expiry date saying what date and time your recharge is going to expire.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

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2 REPLIES 2
Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Prepaid

Hi @Wili

 

Thanks for reaching out.

I would recommend speaking with our live chat team, who can be contacted either via this link: https://tel.st/hp4pt or via your 24x7 App on your mobile device https://tel.st/67z3y

 

Once connected they can access your account securely and provide further support. 

 

Please let us know how you get on and what the outcome was.

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Prepaid

Hi Wili,

 

If you recharge 6 day's earlier than the expiry date you lose those 6 day's use...the expiry date doesn't get extended by 6 day's.

 

In future, don't recharge too many day's earlier than the expiry date. 

 

You should receive an sms 3 day's before the expiry date saying what date and time your recharge is going to expire.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

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