Level 4: Private Eye

Problem with activation of pre paid SIM

Answered

21/3/2020 Activated Pre Paid Telstra SIM to be used for data only for Tablet using a Telstra 4G USB+WI-FI plus stick.  Received email saying that the activation was underway and would be approximately 4 hours.  Over 24 hrs after and have not received further email to advise that it has been correct.  Notice old posts saying it can take days.  Is this correct? or is something wrong?

3 ACCEPTED SOLUTIONS

Accepted Solutions
Level 6: Bloodhound
Accepted Solution

Re: Problem with activation of pre paid SIM

Hi @GaryJ1,

I know it can be frustrating when the service doesn't get activated right away.

Have you tried turning the USB off and on?

Have you received an email confirmation that the activation is completed?

Cheers!

View solution in original post

Level 4: Private Eye
Accepted Solution

Re: Problem with activation of pre paid SIM

I have tried resetting and no I have not received any further emails other than the initial one which advised it was in progress.

View solution in original post

Level 4: Private Eye
Accepted Solution

Re: Problem with activation of pre paid SIM

This issue has not been fixed and is still a problem. There has been no satisfactory solution.

View solution in original post

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3 REPLIES 3
Level 6: Bloodhound
Accepted Solution

Re: Problem with activation of pre paid SIM

Hi @GaryJ1,

I know it can be frustrating when the service doesn't get activated right away.

Have you tried turning the USB off and on?

Have you received an email confirmation that the activation is completed?

Cheers!

View solution in original post

Level 4: Private Eye
Accepted Solution

Re: Problem with activation of pre paid SIM

I have tried resetting and no I have not received any further emails other than the initial one which advised it was in progress.

View solution in original post

Level 4: Private Eye
Accepted Solution

Re: Problem with activation of pre paid SIM

This issue has not been fixed and is still a problem. There has been no satisfactory solution.

View solution in original post

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