Klia
Level 1: Cadet

Recharge authorisation number problem

I put my recharge authorisation number in and It wouldn't let me use the voucher at all

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Lindy
Telstra (Retired)
Telstra (Retired)

Re: Recharge authorisation number problem

Hi Klia, 

 

Sorry to hear of the issues you are experiencing with your Prepaid Recharge. 

 

Please speak with our 24x7 Prepaid Team  http://tel.st/nxzt so they can assist in getting this sorted. 

 

Kind Regards 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

My Telstra

View balance, detail usage, change offers and recharge with the My Telstra app.

Find out more