Level 1: Cadet

Recharge voucher

My recharge voucher only has ten digits instead of twelve.

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Level 25: The Singularity
Level 25: The Singularity

Re: Recharge voucher

Unfortunately, we can't help with that. You will need to check with a consultant.

Out of interest, was it purchased at Woolworths, because we have seen a couple of queries like that here recently.


Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You will receive a notification through the app when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

My Telstra

View balance, detail usage, change offers and recharge with the My Telstra app.

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