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Level 1: Cadet

Recharging pre paid

Answered

When in Coles, I asked for assistance to buy a recharge for my existing prepaid plan. I get home and it looks like they have sold me a "Telstra Pre-Paid Complete" pack with sim included. Is there a way to use this to recharge, or do I need to return this to Coles?

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Recharging pre paid

Hi Beccar1,

 

You need to return the Telstra Pre-Paid SIM Kit and hopefully they'll refund your money.

The recharge that's in the SIM Kit is pre-loaded onto the SIM and can only be used for that SIM.

 

The Coles Employee obviously doesn't know anything about Pre-Paid....as you specifically asked for a Recharge to use on your existing Telstra Pre-Paid number.

 

They need to give you a paper Recharge not a SIM Kit.

If they won't refund your money, ask to speak to the Manager.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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1 REPLY 1
Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Recharging pre paid

Hi Beccar1,

 

You need to return the Telstra Pre-Paid SIM Kit and hopefully they'll refund your money.

The recharge that's in the SIM Kit is pre-loaded onto the SIM and can only be used for that SIM.

 

The Coles Employee obviously doesn't know anything about Pre-Paid....as you specifically asked for a Recharge to use on your existing Telstra Pre-Paid number.

 

They need to give you a paper Recharge not a SIM Kit.

If they won't refund your money, ask to speak to the Manager.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

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