Refund of prepaid account

[AvatarOne]

Hi

i recently topped up my prepaid account on the $150 6 month plan. 

I have just found out I am flying out to a mine that does not have a Telstra service. I won’t be able to use my service.

who do I speak to regarding getting a refund. I spent hours on the phone and no one seems I know anything! It seems Telstra makes it purposely hard to talk to someone that they hope their customers just get so fustrated and walk away.

can someone please help.

thanks

[Jupiter]

You can try to request one, but refunds on PrePaid services are not provided as part of the Customer Terms:

3.19 If you cancel your service (other than as a result of our material breach) or we cancel the service as a result of your material breach, all unused credit in your account will remain with us.

ie. you forfeit the unused credit if you cancel your service

To contact Telstra, send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the question, type "Speak to a consultant" and you will be transferred to the queue to chat with a human. It can take a few hours to get an initial response.

Or you can try calling 132200.