gpetenate
Level 1: Cadet

SIM Card Prepaid purchased at Woolworhts

Hi There,

 

I purchased a $30.00 SIM prepaid Kit at Woolworth (06/04/2021) and after I paid over self check-out, Woolies attendant had to scan her card to activate it. I also got a docket saying the activation was succesfull.

 

Does that mean that I don't have to activate the SIM myself at telstra.com/activate? I tried to do it but it says the SIM card is expired.

 

When I inserted the SIM card into my phone I got a message saying that the SIM has not been registered and it can take up to 24 hrs to register it. Should I just wait for 24 hrs?

 

Thanks in advance.

 

Guil

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6 REPLIES 6
Dowser
Level 20: Director
Level 20: Director

Re: SIM Card Prepaid purchased at Woolworhts

You still have to activate it.

 

You can click on the ‘Activate your prepaid SIM kit’ button on the page https://www.telstra.com.au/mobile-phones/activate

gpetenate
Level 1: Cadet

Re: SIM Card Prepaid purchased at Woolworhts

Hi Dowser,

It says the SIM is expired. I am getting a text message saying it takes up to 24hrs to register the SIM. That's where I get confused. Normally this message is sent after ou activate the SIM?

Dowser
Level 20: Director
Level 20: Director

Re: SIM Card Prepaid purchased at Woolworhts

The ones I see at Woolworths have the expiry date written on them.

Does yours have one?.

- if so, what is the date?.

gpetenate
Level 1: Cadet

Re: SIM Card Prepaid purchased at Woolworhts

March 2022

Dowser
Level 20: Director
Level 20: Director

Re: SIM Card Prepaid purchased at Woolworhts

Try to contact Support via https://tel.st/pamgz

Dowser
Level 20: Director
Level 20: Director

Re: SIM Card Prepaid purchased at Woolworhts


@gpetenate wrote:

Hi Dowser,

It says the SIM is expired. I am getting a text message saying it takes up to 24hrs to register the SIM. That's where I get confused. Normally this message is sent after ou activate the SIM?


Is it all working now?.

I explained your situation at a Telstra store and the representative said that the SIM might be faulty, and that you can visit a store and get a replacement SIM card.

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