Matt0609
Level 2: Rookie

Tax Invoices for Pre Paid Recharged

Answered

We have an account with Telstra and my prepaid dongle which is linked to the account and is used for work purposes and claim back the cost through reimbursement through work so I pay it separate when I need to recharge.

Where do I now find the tax invoices for this account, I have been able to find them in the past with no fuss however your website no longer caters for this ?

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Tax Invoices for Pre Paid Recharged

That sounds like a problem with your account. You will need assistance from a consultant to get that escalated to the back of house team to get it fixed.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Smiley3
Level 23: Superhero
Level 23: Superhero

Re: Tax Invoices for Pre Paid Recharged

Hi Matt0609,

 

You should be able to access the Tax Statements by logging into your Telstra My Account website and the My Telstra App. 

I have access to the last 5 month's Tax Statements for my Pre-Paid mobile broadband service in both of the above. 

 

When you're logged in on the website or in the App select your Pre-Paid dongle service, then click/press on Recharge History in the list. Then you should see the heading "Tax Statement", where you have the option to choose the last 5 month's individually. 

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Matt0609
Level 2: Rookie

Re: Tax Invoices for Pre Paid Recharged

Thanks for your response however after following your advise same issue, will not display tax invoice receipts

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Tax Invoices for Pre Paid Recharged

Do you get an error, or do you not see anything under the Tax Statement heading?

When you click on the Month that you want, it downloads the Tax Statement as a PDF file.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Matt0609
Level 2: Rookie

Re: Tax Invoices for Pre Paid Recharged

I get the message "We're are creating your receipt.  Please try again later"

No receipts appear even from Dec 2020, Jan 2021, Feb 2021, March 2021 ???

 

Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Tax Invoices for Pre Paid Recharged

That sounds like a problem with your account. You will need assistance from a consultant to get that escalated to the back of house team to get it fixed.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

iPat91
Support Team
Support Team

Re: Tax Invoices for Pre Paid Recharged

On the back of what @Jupiter said, you can reach out to our Pre-Paid team by visiting: https://tel.st/t3fnv

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