Introducing The Brains Trust

Community Manager Community Manager
Community Manager

Today I am really excited to announce the launch of The Brains Trust, our new super user program. The Brains Trust are the 10 most influential, helpful and/or active contributors to CrowdSupport over the last 12 months. We are recognising them for their stellar efforts to assist others.


So, without further ado, I would like to welcome our 2017 Brains Trust members (in no particular order);













Before I get into the detail, I would like to take a moment to offer my deepest thanks, both personally and on behalf of my fellow Community Managers, for the absolutely fantastic efforts that each and every member of our current and previous leader/super user programs has put in to make CrowdSupport great. You guys and gals are all rock stars in my book!


Now, on to the nitty gritty.


How will membership to the new program work?

Each year the Community Managers will select and invite an elite group of users based on their contributions based on a combination of active participation (posts, replies, solutions, kudos and ideas) and contribution to the community culture in the previous year to participate.


What are the benefits?

Users who are selected to participate will receive;

  • Membership to a private group to collaborate with each other and as a direct line to our Community Managers
  • A unique rank icon for the duration of the current program and a permanent badge on your profile
  • Access to edit and create Community Wiki articles Weighted Kudos (2), which means that receiving a kudo from these users counts as double
  • The ability to mark/unmark solutions
  • The ability to move threads
  • Open invitation to visit either our Melbourne or Adelaide office and meet the team
  • Priority selection for Device Insider

We also have some other plans that will remain secret Smiley Happy


Are there conditions to be aware of?

Due to the higher level of access being awarded our Brains Trust will have some additional guidelines, however the rules are fairly common sense and are simply there to provide guidance on how to use the higher access appropriately.


Want to be part of next year's program?

Get stuck in and help others out on the forum and next year it could be your name being announced as one of our Brains Trust in 2018.

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Community Manager Community Manager
Community Manager

What a motely crew of rag tag, questionable people.... Smiley Wink

I kid! Welcome aboard to the new chapter. I echo Dan's comments that we are very thankful for the effort and dedication you guys put into this group, not only to make it a great experience for community users, but to also bring some of the fun and enjoyment to it. Smiley Happy

Telstra (Retired)
Telstra (Retired)

Welcome, all Smiley Happy Really glad to have you in the 2017 leader's group and super grateful for all the hard-work you put into the community. 


*In Brains, We Trust Smiley Wink 



Telstra (Retired)
Telstra (Retired)

Congradz and thank you for joining the Crowdsupport brains trust.

Community Manager Community Manager
Community Manager

Yew! Welcome Trustees!



Level 21: Augmented

@Gamgees Don't make me find you in Adelaide Sam


We tried to put our Brains together and now we are all concussed.... Some further work required Smiley Tongue 

Level 24: Supreme Being
Level 24: Supreme Being

@GlennL, It is ok, I only work a few doors down so I can get the collective 'feedback' and then arrange a visit to harass... I mean... greet Sam Smiley Tongue 



Level 22: Superhuman

My brain hurts, but happy to be included.



Welcome to the team :-D Congratulations :-D

It's been awesome reading so many of your posts over the years- and I hope I'll get to meet some of you in person!

Level 2: Rookie

Was I able to get the 25 GB free from Telstra still?