CrowdSupport®
Level 1: Cadet

Overseas network connectivity

Hi, i am in Italy I had international roaming and mobile data switched off, but had no problem connecting to wifi every day to send and recieve emails, use Skype n whatsapp. Yesterday i stopped being able to send emails although I am still recieving them. The error is "no network connection. email will be sent next time you connect to a network" in settings/mobile network it shows as auto connect to 4G/3G/2G. I have since activated international roaming and am also unable to send a text message. Would appreciate any help.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Highlighted
Telstra (Retired)
Telstra (Retired)

Re: Overseas network connectivity

Hi @lkmgs

 

Sorry to hear of the frustration.


Can I ask if the mobile number is on a post-paid or pre-paid plan?

Please let me know so I can best assist further.

 

- Stef

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Telstra (Retired)
Telstra (Retired)

Re: Overseas network connectivity

Hi @lkmgs

 

Just checking back in to see if you need any further help or support?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit