Deemendham
Level 1: Cadet

Activation error

Answered

I have recently submitted an activation for. New phone for my daughter yesterday and it is still not activated please assist me

1 ACCEPTED SOLUTION

Accepted Solutions
ProfessorPhone
Level 23: Superhero
Accepted Solution

Re: Activation error

Hello 

Telstra Crowd Support is not a customer service channel for Telstra. We are mainly customers like you.

No one here has account access.

You'll need to use the My Telstra app and go to Get Help and click on the blue message icon in the bottom right corner and write I want to speak to a human.

This is how  Telstra provide customer service now 

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

View solution in original post

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1 REPLY 1
ProfessorPhone
Level 23: Superhero
Accepted Solution

Re: Activation error

Hello 

Telstra Crowd Support is not a customer service channel for Telstra. We are mainly customers like you.

No one here has account access.

You'll need to use the My Telstra app and go to Get Help and click on the blue message icon in the bottom right corner and write I want to speak to a human.

This is how  Telstra provide customer service now 

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

View solution in original post

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