Are tablets purchased from Telstra LOCKED or Unlocked? If so, what does it take to unlock them?

[lorie]

Hi,

I received a "Telstra 4 GX" Samsung Tab A 8".

Question A: IS THIS LOCKED to telstra (as it's only available on a 2 year plan)?

Since I plan to travel around I would like to know:

1. Does it cost anything to unlock my tablet?

2.  Will it auto-unlock after the assumed 2 year plan expires?

3.  is there a way to unlock it free of charge.

Any help appreciated.

Thanks

[Jupiter · Accepted solution]

Being on a Post Paid Plan, it should be unlocked.

[o_0]

SIne its on a post paid plan it should not be locked if you try and find it is simple go down to your telstra shop and they will unlock it free of charge.

[lorie]

turns out it was purchased outright, NOT under plan.

Does it mean it is locked to telstra still?

[MickeyCee]

Hi @lorie,

It would depend entirely on what type of schedule you purchased the device outright from. Some of our devices are sold at a subsidised price for the purpose of being used exclusively on the Telstra network, unless you wish to pay to unlock them from the network.

Can I please confirm if the device you purchased is the one found at the following link? - https://www.telstra.com.au/tablets/tablets-on-a-plan/samsung-galaxy-tab-a

Please let me know and I can attempt to assist you further

Regards

[Hunter-IT]

If it was purchased as a prepaid device it will be locked if you paid full retail it will be unlocked

[lorie]

It was a gift so unsure whether purchased through telstra store or online.  is there a difference?

[Hunter-IT]

Is there a telstra logo when it starts up?

[Hunter-IT]

Probably the easiest way to check if you know someone with an optus or vodafone sim drop it and you will get a box telling you it is locked if it is

[TommyTheTankEng]

I have an iPad purchased via a 1GB plan probably 4 or 5 months ago. I was assured by a Telstra employee that it was not locked to Telstra. However now I'm overseas on holiday I tried it with an foreign SIM and get the message "No SIM card"

I looked at the Telstra page about unlocking an iPhone which is essentially "use this page to enter IMEI, wait 72 hours, back up and restore iPad using iTunes and all will be well"

70 hours to go! Any other suggestions?

[Hunter-IT]

A locked device wont give a no sim card error. It will tell you it is an incorrect carrier. If its no sim card the card is faulty or not in properly remove and reinstall the sim see how that goes if not check the sim in another device if possible the otjer possibility is the carrier settings need ti be updated. Contact apple for this

[TommyTheTankEng]

Thanks - it must have been the carrier settings because when I put a few different SIM cards in the iPad, the one I wanted eventually worked. Thanks for the advice