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Harry__Boy
Level 2: Rookie

5 months ago I purchased a Samsung s10 from Cash Converters.  Telstra have now decided to block the IMEI without any warning despite me being a Telstra mobile and broadband customer.  I assume there is some dispute between Telstra and the original ow ...

Moderator Deanna
Moderator

Duplicate post, please refer here: https://crowdsupport.telstra.com.au/t5/network-roaming/wifi/m-p/881522#M13074

Garyfc
Level 1: Cadet

Hi. When I turn on wifi on my mobile phone my smart modem does not appear. The smart modem appears on my tablet and I can connect. Any suggestions please. ThanksGary

Kucai
Level 1: Cadet

Hi, my plan will end on next month. I don’t want to renew but I want my old number, I mean I want to change to prepaid. And one more things, My phone is 100% damage because I had an accident. So, I can’t return my phone so how can I do? I know I have ...

JElliottM
Level 1: Cadet

How to arrange a redirect to be removed

Chiller21
Level 1: Cadet

Im over Telstra brought a new Samsung s10 and for the last 2 months my calls are continually dropping out or the internet is, it's ridiculous so over  it I've made several complaints lousey $40 credit pfffttt

Hkc2020
Level 3: Gumshoe

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Rory7
Level 1: Cadet

either help me or I am going to cancel my Telstra account I tried calling the help line and was told they could not help by an automated service and told to use this app I have not been able to make or receive calls for over 2 weeks now there is 2 gr ...

ganeshs321
Level 1: Cadet

Hi  I am not able to message anybody as the messages are not getting delivered

JJ122
Level 1: Cadet

Hi all,I recently ordered a new mobile and recieved an order confirmation on May 10th once the phone was paid for. The “thanks for your order”said delivery should take between 2 days for metro areas and 5 days for regional areas. Also stating that a ...

Hkc2020
Level 3: Gumshoe

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Eric_BKC
Level 1: Cadet

So I have Telstra Smart modem gen2. I used to use my mobile phone to play music over the wifi to router as DLNA through Yamaha network receiver. From router to the receiver they are connected by wired. Previously working fine and today I tried to pla ...

Fletch374851
Level 3: Gumshoe

Well i am using one now and welll for an oldie its a goodie i must say it a good cheap backup phone if ya ever in trouble

Dom2907
Level 2: Rookie

I have a Samsung S4 and I had the Telstra 24x7 app installed. I uninstalled it to re-install it as it was displaying add-ons in Italian? I tried to install My Telstra as 24x7 no longer available, but it tells me my device is not compatible. How do I ...

Bizzness
Level 2: Rookie

Okay, so i have a samsung s20 ultra which i recently upgraded to an esim and removed the physical sim and now i have no 5g Capabilities, i have restarted my phone, i have been into the connection settings to change it over to the 5g,4g,3g,2g and it s ...

DaisyCutter
Level 4: Private Eye

I realize this is an old model my wife has, but is there an update past 4.4.2? She says the version has always been 4.4.2 since purchase even though she has automatic updates turned on. Phone model number is GT-19195T and when checking for updates th ...

Baf19
Level 1: Cadet

Hi I'm been pulling my hair out. Just had a new install for nbn via fttn with telstra smart modem gen 2 . Whilst awaiting tec appointment I connected my mobile phone (Samsung) & pc to the internet as directed by telstra via modem using modems mobile ...

Alternate
Level 2: Rookie

Hi, I'm looking at buying a Samsung Galaxy A20 which is 'Pre-paid'. Am I able to continue using my existing contract? Thanks in advance.

tonyorbe
Level 1: Cadet

Hi.I am unable to connect to the internet. There is 27gb of data available. Could someone please step me through what I need to do?

C-Bear140
Level 2: Rookie

My signal bar says LTE not 4G is this correct ??????

Harry__Boy
Level 2: Rookie

5 months ago I purchased a Samsung s10 from Cash Converters.  Telstra have now decided to block the IMEI without any warning despite me being a Telstra mobile and broadband customer.  I assume there is some dispute between Telstra and the original ow ...

Moderator Deanna
Moderator

Duplicate post, please refer here: https://crowdsupport.telstra.com.au/t5/network-roaming/wifi/m-p/881522#M13074

Garyfc
Level 1: Cadet

Hi. When I turn on wifi on my mobile phone my smart modem does not appear. The smart modem appears on my tablet and I can connect. Any suggestions please. ThanksGary

JElliottM
Level 1: Cadet

How to arrange a redirect to be removed

Mapekinea
Level 1: Cadet

Wanting some confident information on Samsung s20 ultra back order details. Looking at some other posts I have noticed that some orders might be sitting at a warehouse almost being forgotten. If other colours are available I'm happy to swap but don't ...

Fadhil
Level 1: Cadet

Afl

I have trouble logging in to the AFL Live Pass

herstonian
Level 3: Gumshoe

Hi there. Any timeline on release of the May update? Seems like it might fix some of the many issues that the camera has.

Jarrahjuice
Level 1: Cadet

I am enquiring if anyone can confirm wether the samsung s20 is a blue tick phone it sayes that it is on the telstra web site but when you read the specifications it says that it isnt im confused?????? it would be great if this could be answered thank ...

Ani
Level 1: Cadet
Timbo1973
Level 1: Cadet

Hi,SMS over Wi-Fi was working on my S9+ for about 3 weeks until I received the latest update. The new version is G965FXXS9DTD7/G965FOXM9DTD8/G965FXXS9DTD7 Security pach level: 1 May 2020. Is there any way of forcing a carrier update so that I can get ...

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