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Leovent
Level 1: Cadet

I have lengthened my ringtone to 30 seconds and now my voicemail isn’t working?Any suggestions?

Marcus-53
Level 2: Rookie

Recently lost/had stolen my Samsung S6 now have a replacement (S9) however want to retrieve all my previous SMS text messages as they are not on new phone; any clues how I can retrieve??

Cleaner
Level 1: Cadet

Help . What do I do ??My phone was run over and is totally ruinedHave tried to use my old phone s9 but cant access my Telstra. Have tried calling but cant speak to a human. Also went to store but they don't know what to do

MickyD27
Level 1: Cadet

Sorry, probably a silly question:Can I purchase a new phone and put my Telstra sim straight in it??? I've always just handed over my phone at the local Telstra Shop and had them work their magic but they've closed and the nearest one is 90kms away.

Lochlan97
Level 1: Cadet

Open the My Telstra app, Click Sign in or Register.Enter my details, click Sign in...then the error that has plagued my life shows up. *unhappy cloud with lightning bolt*"We can't display your account - There was an issue displaying your account. Ple ...

darkscanbox5050
Level 1: Cadet

51 Palmerston cresent. South Melbourne.  City edge apartment hotel.  Room G04

Kim107
Level 1: Cadet

My SIM apparently decided to die on Sunday. I've now been dealing with it via chats all day. A new SIM was activated yesterday morning and it's still not in service. I have constantly been in a message but am getting no where!! 

Nashid
Level 1: Cadet

Hello there, It may sounds odd, but recently i had issue with samsung. I bought Z Flip with my Telstra Package and because of their manufacture fault there is a pixel issue in my screen. (my local Telstra technicial also confirmed that). But, When i ...

Mansfield1
Level 1: Cadet

Incoming calls are told that I am not registered. Outgoing calls, text email SMSand web are fine. What's going on?

Hj47
Level 1: Cadet

My mobile data plan has been unlimited for years and today for some reason it has been changed to 5gb any ideas thanks 

Hkc2020
Level 3: Gumshoe

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Eric_BKC
Level 2: Rookie

So I have Telstra Smart modem gen2. I used to use my mobile phone to play music over the wifi to router as DLNA through Yamaha network receiver. From router to the receiver they are connected by wired. Previously working fine and today I tried to pla ...

OL_Mate
Level 3: Gumshoe

Hello all, I've never had this issue until I updated to my current phone (Galaxy S10) late last year.From day 1 I've been unable to get my hotspot to work, it connects to basically every other device, but with the disclaimer that 'internet may not be ...

A87maleaus
Level 2: Rookie

I ordered a s20 online on the 2/6. There's no updates whether it's been received by startrack. Would be nice to know if I'm being billed from the estimated delivery date on the email. 

Rob7663
Level 1: Cadet

i ordered a replacement phone 11-6-20 and am getting no where trying to get help thru Telstra, service thru the help line is hopeless and order tracking is worse, what is going on Telstra, you do not answer my online discussions and no one wants to h ...

Marten
Level 1: Cadet

I purchased a note 10 plus dual SIM from Samsung Australia. Apparently rich communications RCS are not able to be used with this device by Telstra. 

Fletch374851
Level 3: Gumshoe

Well i am using one now and welll for an oldie its a goodie i must say it a good cheap backup phone if ya ever in trouble

Dom2907
Level 2: Rookie

I have a Samsung S4 and I had the Telstra 24x7 app installed. I uninstalled it to re-install it as it was displaying add-ons in Italian? I tried to install My Telstra as 24x7 no longer available, but it tells me my device is not compatible. How do I ...

Bizzness
Level 2: Rookie

Okay, so i have a samsung s20 ultra which i recently upgraded to an esim and removed the physical sim and now i have no 5g Capabilities, i have restarted my phone, i have been into the connection settings to change it over to the 5g,4g,3g,2g and it s ...

Leovent
Level 1: Cadet

I have lengthened my ringtone to 30 seconds and now my voicemail isn’t working?Any suggestions?

Cleaner
Level 1: Cadet

Help . What do I do ??My phone was run over and is totally ruinedHave tried to use my old phone s9 but cant access my Telstra. Have tried calling but cant speak to a human. Also went to store but they don't know what to do

darkscanbox5050
Level 1: Cadet

51 Palmerston cresent. South Melbourne.  City edge apartment hotel.  Room G04

Kim107
Level 1: Cadet

My SIM apparently decided to die on Sunday. I've now been dealing with it via chats all day. A new SIM was activated yesterday morning and it's still not in service. I have constantly been in a message but am getting no where!! 

Nashid
Level 1: Cadet

Hello there, It may sounds odd, but recently i had issue with samsung. I bought Z Flip with my Telstra Package and because of their manufacture fault there is a pixel issue in my screen. (my local Telstra technicial also confirmed that). But, When i ...

Mansfield1
Level 1: Cadet

Incoming calls are told that I am not registered. Outgoing calls, text email SMSand web are fine. What's going on?

0Stone
Level 1: Cadet

Am I able to set up Telstra TV on a new television with the App remote?

Henny2
Level 1: Cadet

My husband bought new phone puts his sim card in has to sign in Telstra A 2047D does not know password 

r02
Level 1: Cadet

i recharged quite some time ago, and my new recharge hasnt appeared on my dashboard as it usually has in the past, meaning the remaining data from my last recharge hasnt rolled over yet. why is this? is there a fault with the app? 

r007c
Level 1: Cadet

I bought a Samsung A20 from Telstra, online, outright on 3March2020. Since then I have spent perhaps 12 hours in calls to Telstra, visits to stores, online queries and chats, calls even to Samsung (they can't help - other than confirm it's locked to ...

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