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Toxpoint
Level 1: Cadet

Hi all,Has there been an update on when to expect the OneUI 4 android 12 update to land for the S21?I know it's been released in the US, but havent seen any updates on the aussie release. Cheers,Chris

RodneyGH
Level 1: Cadet

Your message is not clear ...https://crowdsupport.telstra.com.au/t5/accounts-plans/premium-sms/ta-p/467255?og=b2cyPTAwMzJQMDAwMDA1TkRTYlFBTwCan I still enter these TV votes and competitions (e.g. Channel 7 Cash Cow) using my phone, or not?If I can't ...

Max123123
Level 1: Cadet

Hi. Im having issues with call forwarding on my samsung s10 with Telstra.Whenever i turn on call forwarding via the supplementary services on my device it enables and works fine but once i try and deactivate it does not.  If i deactivate voice forwar ...

vroscash
Level 1: Cadet

Need to have root on Samsung Galaxy Note 10+ 5G that can enable and disable without tripping Knox

bilali
Level 1: Cadet

Hi all, I've purchased a S21 within the timeframe for the watch 4 and have all documentation needed. I've been online to claim but received no emails to confirm my redemption. Now I also can't work out where to sign in to my samsung account to check ...

Mick11011
Level 2: Rookie

I find it incredible that I have been with Telstra for over 10 years - currently on a JB Hifi Telstra Plan.  I need to replace my actual phone - at JB HiFi if I was transferring from Optus to Telstra I would get a $500 gift card for coming across.... ...

NSTG8R
Level 2: Rookie

Telstra for some unknown reason provided Me a TEXT voice mail message.  Im unable to remove.  WHY???

maraach1
Level 2: Rookie

Sorry if im posting this in the wrong place - first time using this service. Has anyone else had issues activating their Samsung Galaxy Watch 4 Classic (LTE) with Telstra one? Whenever I try I get an error message "Service is ineligible - Prepaid acc ...

dora47au
Level 1: Cadet

got an email about mobile plan being changed no choice in it but i dont understand the new plan says it is for 186 days for $30, my credits wont roll over and it states only 80mins of calls for that period, my old plan is unlimited calls does not sou ...

189
Level 1: Cadet

I have just opened my elstra account and I want to see my account but havw no idea how to find it

mskpop81173
Level 1: Cadet

I bought a Samsung Galazy a11 at coles but has telstra sim card in it which i trust the most, just recently a couple times when someone has gone to ring me i can't hear anyone on other end, very stressful i have had to restart my phone each time plea ...

Hafeez999
Level 1: Cadet

Hi,I ordered my new Samsung S21 256GB, fully paid on Telstra Day and still no delivery and when contact Telstra they are saying no date of delivery may be 2 more weeks....WOW - what a company...?Can any one from Telstra help me in this matter? Also p ...

Stephen47
Level 1: Cadet

Hey everyone,

I'm trying to upgrade my phone and plan and I can make it all the way to the end where they ask about my income.

I select my income and press next - then the message below appears after the page has finished loading and my cart is empty.
" ...

Merren
Level 1: Cadet

How do I save data into data bank. I've been on prepaid for years, never used all data but can't see anything in data bank. Is it automatic or do I have to do it myself ?

Chris861
Level 1: Cadet

Hi Team, I am at my wits end here and all attempts to get a solution have been unsuccessful.A little over a month ago, Telstra had a 50% 24hr only sale on their devices. I was in a position (still am) where my current handset is having hardware issue ...

leightonmorrell
Level 2: Rookie

I am working remotely at the moment and only have access to WIFI.  When I mobilized to site my new Fold 3 connected to the network and I was able to use Telstra Wifi calling and receive SMS text messages without issue however an update was rolled out ...

hermit4
Level 1: Cadet

JoDoMoJo
Level 1: Cadet

Hi, I ordered a Samsung Z Flip 3 and a Galaxy Fold 3 on the same day (as pre-orders prior to Sept 9). I received the Z Flip a few days later but yet to receive or even get an update as to when the Fold 3 will be delivered.  If the delivery date is pa ...

WeeBo
Level 1: Cadet

Recently purchased samsung s21 5G through Telstra. Have a Telstra plan that sounds my data includes 5G. However, according to the radio frequency national site archive (https://www.rfnsa.com.au/) I am 1.33kms away from a Telstra 5G tower. Any ideas w ...

noni1991
Level 1: Cadet

i used to have a caller tone..now that the service no longer exists, i thought my normal ring would come back. but it has not it is just silent when someone is calling me... Help.. How do i get the normal ringing back ???

Landy1978
Level 1: Cadet

I have a malware virus how do I get off my Samsung 

KezzaGee
Level 1: Cadet

I want to purchase a Samsung Galaxy Watch4 LTE and connect it to my Samsung Note 10+ which is 4G. However, the Note 10+ is not listed in the compatible devices. Is this just an error of omission? Has anyone else had success at connecting this model t ...

Jennifer65
Level 2: Rookie

Hi All, hoping someone can help. I have 4 mobiles that I have moved to prepaid because of new billing structure. I got 1 40sim starter kit for a device and works great in other device. I got 4 x $60 SIM kits with 60 charger and it won't let me ring o ...

BuffyAU
Level 2: Rookie

Currently have an S10+ with 128gb on board, with a 512gb sd card installed.  I was wondering if anyone has done the same upgrade OR has any advice to do it or not (based on tech specs)... I've always had a phone with an sd card slot and the s21 doesn ...

Tisme21
Level 1: Cadet

Hi ,I note you are changing pre- paid to no roll-over and any unused credits will be lost. To say I am angry is am understatement..I have $123 in credit and I am going to lose them all.That is THEFT in my book.I should be refunded that amount.I think ...

Max123123
Level 1: Cadet

Hi. Im having issues with call forwarding on my samsung s10 with Telstra.Whenever i turn on call forwarding via the supplementary services on my device it enables and works fine but once i try and deactivate it does not.  If i deactivate voice forwar ...

dora47au
Level 1: Cadet

got an email about mobile plan being changed no choice in it but i dont understand the new plan says it is for 186 days for $30, my credits wont roll over and it states only 80mins of calls for that period, my old plan is unlimited calls does not sou ...

KezzaGee
Level 1: Cadet

I want to purchase a Samsung Galaxy Watch4 LTE and connect it to my Samsung Note 10+ which is 4G. However, the Note 10+ is not listed in the compatible devices. Is this just an error of omission? Has anyone else had success at connecting this model t ...

BuffyAU
Level 2: Rookie

Currently have an S10+ with 128gb on board, with a 512gb sd card installed.  I was wondering if anyone has done the same upgrade OR has any advice to do it or not (based on tech specs)... I've always had a phone with an sd card slot and the s21 doesn ...

thageneral
Level 1: Cadet

hi, ive been trying to contact credit management now for 18 mnths could someone from telstra please inform me how i can speak to someone instead of the useless frustratinging effing robots . every number i call ends in this promotion has ended goodby ...

spacejump
Level 3: Gumshoe

Hi All,My wife has a Telstra mobile locked in and unfortunately dropped the darn thing, dinged it and cracked the screen, give the cost of replacement or repair she ordered a phone on line but not from Telstra and is unlocked. My question is.....when ...

horhor
Level 2: Rookie

Has anyone done a trade-in recently? I find the lack of communications and the whole process disappointing and the documentation provided on the website inconsistent depending on which part you are reading. So before 30 June 2021, I bought a new Sams ...

inspectorgadget
Level 3: Gumshoe

Hello, is Android 5.x available for this Telstra locked phone ? Looking at getting one just for the checkin App which needs 5.x minimum.I know the stock ROM is V4.x cheers

tlsyawn
Level 1: Cadet

Does anyone know if the blue tick testing has been done yet on the just released Galaxy A52 4G please?  If so does it make the grade as a remote device?  Thanks.

Weegie
Level 1: Cadet

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

s3
Level 3: Gumshoe

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

retnif
Level 2: Rookie

Hi all, this is my first post. I purchased a Samsung S21 Ultra on Monday and the Telstra team advised to click on the link on their website and claim the earbuds from Tuesday morning. I have now attempted this on several devices and I get as far as l ...

woeful
Level 3: Gumshoe

My wife had a problem with her S10 last night (07/03/2021) whereby she had 2 Homepages. The top one could be moved/swiped away, the 2nd one remained fixed, non of the icons were responsive though except for Settings. We could get into the settings bu ...

Hkc2020
Level 4: Private Eye

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Artslet4
Level 2: Rookie

My Samsung mobile works on OPTUS with VoLTE lite Wi-Fi calling, but despite promises from Telstra sales people my new sim and plan  (which they claim is suitable for Wi-Fi calling over VoLTE } after they ported my number does not work in VoLTE mode.. ...

natty167
Level 2: Rookie

Telstra is advising it won't send MMS - it used to - it won't work on Samsung s9 or Apple 11 - does anyone know how to fix this or do I have to contact Telstra

-Palebushman
Level 1: Cadet

Purchased the Galaxy A21s 32GB Black outright phone, and unfortunately I did not have a working printer available to print out the proof of purchase. My credit card account shows only the payment reference number as 132200. Lets not go there, save to ...

Deemendham
Level 1: Cadet

I have recently submitted an activation for. New phone for my daughter yesterday and it is still not activated please assist me

DaveDone
Level 1: Cadet

I purchase a Samsung 20 from Telstra 10/03/2020 and my usb port in not functioning 100% will charge only.Telstra said i should claim it on line I cannot find out where. Chat doe not work anymore

LilL10
Level 2: Rookie

When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does), so we could listen to the message on ...

Eric_BKC
Level 2: Rookie

So I have Telstra Smart modem gen2. I used to use my mobile phone to play music over the wifi to router as DLNA through Yamaha network receiver. From router to the receiver they are connected by wired. Previously working fine and today I tried to pla ...

OL_Mate
Level 3: Gumshoe

Hello all, I've never had this issue until I updated to my current phone (Galaxy S10) late last year.From day 1 I've been unable to get my hotspot to work, it connects to basically every other device, but with the disclaimer that 'internet may not be ...

A87maleaus
Level 2: Rookie

I ordered a s20 online on the 2/6. There's no updates whether it's been received by startrack. Would be nice to know if I'm being billed from the estimated delivery date on the email. 

grege01
Level 1: Cadet

SMS messages not sending. SMS receiving extremely delayed. Calls working fine.Help desk said to reset network, still not working. Multiple devices with similar issue. Telstra showing network problems in the area due to planned maintenance. No estimat ...

randall3
Level 2: Rookie

Got the cellular version of the 46mm galaxy watch. Phone calls and emails work perfectly; I can go anywhere without my phone and 4G takes over. However, SMS will only work when the watch is within Bluetooth range of my phone. Resetting the watch or r ...

Johnkpage
Level 1: Cadet

I am enquiring which is the most cost effective way to have Internet access when there is no landline. I presently tether my mobile to my laptop and tablet. Can you help me 

Digzzy
Level 2: Rookie

I have the Samsung Galaxy S20 FE. I have just updated Android 11 and have noticed that some of my apps take a long time to load while on the mobile 4G network. all my Apps work just fine while conected to WiFi, but some don't work properly or take a ...

Croolies
Level 1: Cadet

not too happy on this one. Straight out of the box the phones already up to 51deg C just setting up, then a day later YouTube closes and phone gets too hot and very laggy. Camera does the same gets too hot and overheating. Battery from full charge 7a ...

Jo184
Level 1: Cadet

I get this message randomly when people are sending photos.  Sometimes I get a photo and sometimes the message with a link to download the photo.  I have tried Connection settings->mobile networks-> Access Point Names) & selected reset defaults from ...

Bustercakes
Level 1: Cadet

Loving the Samsung Galaxy A11. Samsung is a great, reliable product. The A11 is satisfactory and to my liking. Just a damn financial headache when it comes to having to deal with Telstra and the disappointment due to lack of vital communication  ..

GAVIN52
Level 1: Cadet

Samsung 20 drops out on calls. Googled this and it is a problem. I did what they suggest. Did not help. I can be talking and hear the other person but they can't hear me.

WFPL
Level 5: Eagle Eye

In August last year I logged out of My Telstra App on my Samsung 10 (Android Version 10, One UI 2.5, Security patch 1.12.20). because my app was showing my data in MB instead of GB. When I tried to log back in I couldn't. Since then I gave tried unin ...

cbellew
Level 1: Cadet

I just bought a Samsung Galaxy S21 Ultra. I had a Galaxy Note 9. I used the Telstra app to transfer my service from the old phone to an eSIM on my new phone. After it was installed I didn't have phone service on either my old phone or my new phone so ...

Me_ho
Level 1: Cadet

Why Telstra is not selling s21 ultra 512gb?

Sunny46
Level 1: Cadet

For some reason my home phone no longer has call diversion to my mobile when I am not at home to answer.If I put call diversion on my home phone it just goes straight to message bank without ringing and not even to mobile

Minnow
Level 4: Private Eye

I received a email about up coming changes to my Telstra prepaid wireless broadband and I had some questions in relation to that. The only way I could try and get a consultant to answer the question was through the My Telstra App which was useless. W ...

INSIGHTSA
Level 1: Cadet

When a caller rings my phone it states 'engaged'  ...when it is not engaged ..? 

dave8888
Level 1: Cadet

I'm ready to ore order a S21 but do not see the option to include Stayconnected. Is this still available? I damage my phone too often to not include this..

Katoscka1
Level 1: Cadet

I have a Galaxy Note9 (Software version 11.5.03.24 and call version 11.5.10.28 - latest version)) that goes directly to message bank when someone tries to ring.  I have:  Checked Flight Mode (it's off), checked DND (it's off), checked blocked numbers ...

Baynie
Level 1: Cadet

My Watch3 LTE, when in eSim only mode does not receive SMS texts. I'm with Telstra and have the eSim activated.Any advice?

DLIV
Level 1: Cadet

This is a note of a solution rather than a question per se. I got a 46mm Samsung watch for Christmas and was able to connect it to Telstra through my Samsung phone.  It was working well and would ring when calls came in, even when I was nowhere near ...

Treadders
Level 2: Rookie

Hey all
I've got a Samsung S10, all updates done.

For a few weeks now, the phone no longer beeps or vibrates when I say "Ok Google"

I've tried uninstalling and reinstalling the app, cleared the cache, force stopped, rebooted the phone, done a soft reset ...

marcella2
Level 1: Cadet

I am trying to unlock my pre paid mobile phone to change to Aldi prepaid mobile. Having trouble doing this?  Need help. Thanks 

SimonMackay
Level 1: Cadet

I have Telstra Mail email set up on my smartphone and my laptop computer. But recently I have noticed I am having trouble with allowing all devices to sync my email inbox concurrently. They are all set up to use IMAP protocol because Telstra Mail imp ...

tandamum
Level 1: Cadet

I’m just wondering why it’s taking so long to unlock my Telstra phone. I have done all they ask, paid $80 fee, supplied IMEI number, and model. I have now spoken to 4 different agents, who say they will get back to me but they never do. I was told to ...

JOB14
Level 1: Cadet

Hey,  first post here.   Just looking at moving to Telstra on a sim only 5g plan. I have two questions,  firstly,  when I got to the point of needing an sms code,  the site would not key me input the code,  only the first digit,  I tried 2 different ...

SlipKnot
Level 3: Gumshoe

  I had this service per date on my Samsung S20 Ultra Telstra post paid plan. I have recontracted another 12mths same device, same number but its not working now. I have spent last 3 days chatting online on 24/7 app with n value. I have developed CTS ...

kirkirt94
Level 1: Cadet

But 

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