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wannabeviking
Level 1: Cadet

This item is in the Rewards Store, so just checking if it works with an A51 (as my phone is not listed)

MickC74
Level 1: Cadet

When is the Fold going to be back in stock???

Carisn
Level 2: Rookie

Has anybody got any updates as to when the Samsung Z Flip 5G will be available on plans through Telstra?  Can now purchase them outright through Samsung, JB HiFi etc. so cant be far away?  Cheers 

Henry26
Level 2: Rookie

Hi All,Recently when my partner sent me an image via the messages app. Rather than the image showing up I get this error message with a link. "You could not receive HTTP-FT" and then it has a link to the image.  I have had no problems receiving image ...

LilL10
Level 2: Rookie

When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does), so we could listen to the message on ...

jwhatmore
Level 1: Cadet

Howdy,so I put in a pre order on the 03.10.2020 to upgrade my mobile to the new S20 GALAXY which they offered the bonus Samsung galaxy buds live, and 100$ once off credit on your 2nd bill online. got my email to say Thanks for placing your order with ...

jessietoro
Level 1: Cadet

My mobile connection stopped working yesterday arvo.  And so did all the mobile phones within my household.  I have been trying for hours now to talk to tech support. I got on to someone via messages but they seemed to have no idea.  They just told m ...

Hkc2020
Level 3: Gumshoe

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

AAAAZZZ
Level 1: Cadet

I am sick of trying to find Messaging or to communicate with anything that is not CODI the useless bot

Emma0061
Level 1: Cadet

SMS

Hi ive just started getting next to my msgs. Sms sent via server, not delivered like it always has what does this mean, it only comes up next to 1 number not all of them

Hunterr
Level 1: Cadet

Hey When I have data switched on, my data shows in the top notification bar 5g/4g but with a constant up arrow. No down arrow at all, which means no internet data on my Samsung s20 ultra. This just happened randomly over night. It wasnt something I h ...

Jan0071
Level 1: Cadet

We have no wifi at home and only use cellular data. The past few days i have had NO INTERNET although there is reception. I can connect to wifi, but wont work on data.

68dog
Level 1: Cadet

Trying to call out on mobile and keep getting recorded message "the number you have called is not available on this service". Happens on all numbers.

GEP2
Level 1: Cadet
Paul1938
Level 1: Cadet

My WiFi calling was working perfectly (Samsung Note9 with Telstra) on my Telstra ADSL account. Then I had NBN (FTTN) connected with a new Telstra Smart Business Modem (Netgear). Now I have no WiFi calling, tried everything, including a hard reset of ...

Captain9
Level 1: Cadet

S10  camera  will  not open.. say warning camera  failed Has anyone  else  had  this  problem  or is just me?I have tried everything  even got to factory  reset.. still no luck?New phone time or am I missing something?TIA

Coops21
Level 1: Cadet

Can receive but cant send an SMS. I'm trying to get onto Telstra Support. By phone getting automatically hung up on and sent a link to send messages...to which I'm being ignored. Happens continuously. Pay a premium for a 'quality' service and get fk ...

MattABC
Level 1: Cadet

Hi,I was wondering if anyone has any clue at to when telstra will be releasing the Z fold 2 for purchase on a plan? I have spoken to numerous telstra reps by live chat, but they said they have no information available. I was told it would be availabl ...

Phill9
Level 2: Rookie

Each time I go to text my father‘s mobile, I get your message below. Its is so inraging that I can’t text my father the information he needs, this and this alone is enough to make me want to go to a different provider. Can you sort this out? He is a ...

soohyun1
Level 1: Cadet

Address is xxxxxxxx  2118   I just moved 2 weeks ago, when I call someone, no good qualities about voices. and I can't watch YouTube videos with telstra 4g, 5g both of them. How can I tell to telstra for complaints. Or changing Optus, Vodafone?? Plea ...

Cait89
Level 1: Cadet

new phone plan order commenced 27th August. It has click on star track details, comes up as unavailable. I received a text on 10th September saying thanks for shopping with Telstra. Device still has not shown up in mail.  Cannot get through to anyone ...

GW1313
Level 1: Cadet

All of a sudden I could not make ph calls or txt. Took sim card out and tried it on tablet same thing. I have started it again and checked for outages still not working. I can get incoming calls. have turned on/off flight mode. Nothing and cannot acc ...

Brouhaha
Level 2: Rookie

Hi all,Is anyone else having issues with eSim on Note20 Ultra.After spending (wasting) 12 hours on Sunday with online chat and now wasting 4 hours my wonderful NEW Telstra Note20 Ultra still has no eSim activation. Telstra tried to blame a physical S ...

Emerold
Level 1: Cadet

How difficult is it to set up a new phone on a new plan to add to an existing account? I was given the runaround for 2 hours yesterday with an irritating automated voice service, and an unmanned auto live chat text machine that simply passed the buck ...

San31
Level 1: Cadet

I am able to use other services (receiving messages, calls).

LilL10
Level 2: Rookie

When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does), so we could listen to the message on ...

Hkc2020
Level 3: Gumshoe

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Eric_BKC
Level 2: Rookie

So I have Telstra Smart modem gen2. I used to use my mobile phone to play music over the wifi to router as DLNA through Yamaha network receiver. From router to the receiver they are connected by wired. Previously working fine and today I tried to pla ...

OL_Mate
Level 3: Gumshoe

Hello all, I've never had this issue until I updated to my current phone (Galaxy S10) late last year.From day 1 I've been unable to get my hotspot to work, it connects to basically every other device, but with the disclaimer that 'internet may not be ...

A87maleaus
Level 2: Rookie

I ordered a s20 online on the 2/6. There's no updates whether it's been received by startrack. Would be nice to know if I'm being billed from the estimated delivery date on the email. 

Rob7663
Level 1: Cadet

i ordered a replacement phone 11-6-20 and am getting no where trying to get help thru Telstra, service thru the help line is hopeless and order tracking is worse, what is going on Telstra, you do not answer my online discussions and no one wants to h ...

Marten
Level 1: Cadet

I purchased a note 10 plus dual SIM from Samsung Australia. Apparently rich communications RCS are not able to be used with this device by Telstra. 

Fletch374851
Level 3: Gumshoe

Well i am using one now and welll for an oldie its a goodie i must say it a good cheap backup phone if ya ever in trouble

Dom2907
Level 2: Rookie

I have a Samsung S4 and I had the Telstra 24x7 app installed. I uninstalled it to re-install it as it was displaying add-ons in Italian? I tried to install My Telstra as 24x7 no longer available, but it tells me my device is not compatible. How do I ...

Bizzness
Level 2: Rookie

Okay, so i have a samsung s20 ultra which i recently upgraded to an esim and removed the physical sim and now i have no 5g Capabilities, i have restarted my phone, i have been into the connection settings to change it over to the 5g,4g,3g,2g and it s ...

DaisyCutter
Level 4: Private Eye

I realize this is an old model my wife has, but is there an update past 4.4.2? She says the version has always been 4.4.2 since purchase even though she has automatic updates turned on. Phone model number is GT-19195T and when checking for updates th ...

Baf19
Level 1: Cadet

Hi I'm been pulling my hair out. Just had a new install for nbn via fttn with telstra smart modem gen 2 . Whilst awaiting tec appointment I connected my mobile phone (Samsung) & pc to the internet as directed by telstra via modem using modems mobile ...

Alternate
Level 2: Rookie

Hi, I'm looking at buying a Samsung Galaxy A20 which is 'Pre-paid'. Am I able to continue using my existing contract? Thanks in advance.

tonyorbe
Level 1: Cadet

Hi.I am unable to connect to the internet. There is 27gb of data available. Could someone please step me through what I need to do?

C-Bear140
Level 2: Rookie

My signal bar says LTE not 4G is this correct ??????

Msgiles
Level 2: Rookie

I accidentally applied for direct debit can i have it cancelled please. Im. Happy to pay manually by credit card

Sandolita
Level 2: Rookie

Since I've received my new phone, I'm being charged for SMS enhanced messaging. I don't make calls to any 1900 numbers or receive any read receipts, and I'm unable to find where to switch this off.Have Googled to try to find how I turn this off, but ...

RuthieJ90
Level 1: Cadet

<Removed for Privacy> What does this mean? The explanation you gave in the email didn't give a proper explanation

Level 11: Detective StrayaM8
Level 11: Detective

Tried to look for an answer on google, however information has been quite hard to find, surprisingly, maybe my google-fu is weaker than thought. I have a Samsung S9+, which I dropped a few months ago (Had a case on but it was a cheaper flimsy one)A v ...

4A4443
Level 1: Cadet

How do I set up a phone diversion from a Samsung J2 Pro to a iphone X I have tried the **22* phone number # thing and that did not work. I tried to do it in samsung settings. Is there anything else I can try?

Turnip123
Level 1: Cadet

My brother bought my 11 year old daughter a mobile phone for Christmas. Can I put it in her name or does it need to go in my name, as currently it’s in his name which is causing issues for trying to make changes to the phone.

Yunak
Level 3: Gumshoe

Unable to access network except by wifi How do I get online? 

Harmonise
Level 2: Rookie

Am at my wit's end with on-line Telstra consultants. On 26/11 upgraded my whole internet/mob ph package which included a new Samsung S10. After repeating myself several times asking if I would be able to use my old micro-sim in the new S10, so that I ...

BOARHUNTER
Level 1: Cadet

Samsung Galaxy A20 device IMEI <removed for privacy purposes>

wannabeviking
Level 1: Cadet

This item is in the Rewards Store, so just checking if it works with an A51 (as my phone is not listed)

Jan0071
Level 1: Cadet

We have no wifi at home and only use cellular data. The past few days i have had NO INTERNET although there is reception. I can connect to wifi, but wont work on data.

Coops21
Level 1: Cadet

Can receive but cant send an SMS. I'm trying to get onto Telstra Support. By phone getting automatically hung up on and sent a link to send messages...to which I'm being ignored. Happens continuously. Pay a premium for a 'quality' service and get fk ...

GW1313
Level 1: Cadet

All of a sudden I could not make ph calls or txt. Took sim card out and tried it on tablet same thing. I have started it again and checked for outages still not working. I can get incoming calls. have turned on/off flight mode. Nothing and cannot acc ...

Emerold
Level 1: Cadet

How difficult is it to set up a new phone on a new plan to add to an existing account? I was given the runaround for 2 hours yesterday with an irritating automated voice service, and an unmanned auto live chat text machine that simply passed the buck ...

San31
Level 1: Cadet

I am able to use other services (receiving messages, calls).

James365
Level 1: Cadet

My parents got me a phone on their account many years ago and I wish to switch the number from their account to an account of my very own. Love to have some help or to have a number where I can talk to an actual human.

Klb67
Level 1: Cadet

My Samsung s10 microphone not working properly. I have to put phone on speaker so I can talk directly into microphone so other person can hear me. What can cause this. 

scott19691
Level 1: Cadet

i cant connect my watch to the network because my mobile protect is stopping me doing so.i have a note 20 ultra,upgraded from note 9 and my watch has never been able to hook up using telstra one number,i have restarted reinstalled  everything to no a ...

JulesH
Level 1: Cadet

Last month I purchased a Samsung S20 plus from JB Hifi becuase the Telstra shop were too busy.. I also signed up to a JBHifi Telstra phone service.. In the past I purchased the phone through Telstra on a plan, but I now wanted to buy one outright. My ...

Bunny24
Level 1: Cadet

My A70 mobile is broken & I'm covered by StayConnected. I don't have an obvious cracked screen but if the phone is held up to the light, there are fine cracks in the right bottom corner. I cannot see anything on the screen, it is black but the phone ...

Kimbo561
Level 1: Cadet

I'm unable to send or receive photos

El7272
Level 1: Cadet

Is this a fault or does this mean my orders been rejected?

Roo04
Level 1: Cadet

Hi i am on a prepaid service with Telstra and purchased a new phone a year ago, Samsung 10+ how can I change my voicemail greeting? I cant even call voicemail as it says its not supported? Really need to change it as its my business line and the curr ...

RGM1
Level 1: Cadet

I have received a text from Telstra advising changes to the Simplicity mobile plan.At present my credit is approx $40 with an expiry in March 2025. With any proposed changes, will I loose any of my credit or change in my expiry date. 

Nec1
Level 1: Cadet

I ordered a note 20 ultra today I got the confirmation email does it mean I have been approved 

hamishmcinerney
Level 1: Cadet

I've had multiple Samsung smartphones (GS8, GS10+) and I've always received peoples hang up messages as an audio file sent by that person to me in a text message. It's so convenient as you can listen multiple times, don't have to mess about with 101 ...

TEDO
Level 1: Cadet

This phone will not make calls

Bushmann
Level 1: Cadet

Is Telstra Samsung Galaxy S20 5G a blue tick phone? In the specifications section within the Telstra website it says it is not.

MacDougs
Level 1: Cadet

My father in Thailand has received phone calls from me that leave a message. I am not making these calls and there is no record on my phone of them.I even had 'no caller id' activated on my phone for one but my name still came up for him.Any advice o ...

Mike-D
Level 1: Cadet

Wifi calling not working with my Samsung Galaxy S20+. Issue is with one service only. Works fine if I change my SIM card to another Telstra service on the same phone. Please help as mobile reception at home is crap! 

Dawngalloper
Level 2: Rookie

Hi, I got an s20 yesterday in store at telstra, my previous s10 I had dropped and the screen went green. I had always had just a case on it as I bought a cheap tempered glass screen protector off ebay and the curved bits kept popping the screen prote ...

HJB1
Level 1: Cadet

This may be a stupid question.  I have just received the Galaxy Note 20 Ultra.  I have also received a sim card in a separate envelope.  I'm gathering I have received this because I need a nano Sim?  In the past I have transferred my old sim to the n ...

Ku_Li
Level 1: Cadet

Who can help - emails not loading error message time out on PC, Tablet and Mobile. Problem contacting any one to help and confirm complaint has been received and understood. Mobile Telstra app not working. What have others done to over come problemTh ...

Munruben1
Level 2: Rookie

How can I change the netball team I follow that shows on bottom of the smartphone screen.

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