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power89
Level 1: Cadet

I pre ordered a Samsung Galaxy S21 Ultra. The highest memory offered was 256GB. I thought we were getting the 512GB variety?  I checked Optus and they offer 512GB. Why hasn't Telstra offered this version?Cheesed off after ordering to find this out. 

-Palebushman
Level 1: Cadet

Purchased the Galaxy A21s 32GB Black outright phone, and unfortunately I did not have a working printer available to print out the proof of purchase. My credit card account shows only the payment reference number as 132200. Lets not go there, save to ...

Michael8492
Level 1: Cadet

 Order canceled on 08/01/2021 Order confirmed on 31 /12/2020 

Katoscka1
Level 1: Cadet

I have a Galaxy Note9 (Software version 11.5.03.24 and call version 11.5.10.28 - latest version)) that goes directly to message bank when someone tries to ring.  I have:  Checked Flight Mode (it's off), checked DND (it's off), checked blocked numbers ...

Baynie
Level 1: Cadet

My Watch3 LTE, when in eSim only mode does not receive SMS texts. I'm with Telstra and have the eSim activated.Any advice?

DLIV
Level 1: Cadet

This is a note of a solution rather than a question per se. I got a 46mm Samsung watch for Christmas and was able to connect it to Telstra through my Samsung phone.  It was working well and would ring when calls came in, even when I was nowhere near ...

Lej1
Level 1: Cadet

Hi I've  got a Samsung Tablet & I got it from a registered Telstra dealer. I can surf the net, watch movies off Netflix & Google Play & check my email's, write & send email's but the two  things I can't do are send/receive texts or send/receive phone ...

asante
Level 1: Cadet

When I call my mobile it connects then rings once and goes straight to voice mail. Cannot find any settings etc to fix this, please help

LennyLasVegas
Level 1: Cadet

I have been with Telstra for many years. I had a Google Pixel phone and any missed calls were left as a recorded message in sms. I only had to press play to hear the message. This was a tremendous feature. I have upgraded recently to a Samsung and no ...

heavyrockfarm52
Level 2: Rookie

i was sold a samsung galaxy s9 over the phone. i told the girl that i had just got out of surgery. i am disabled and not allowed to do financial deals. the phone was a lemon from the very first day. not one australian person to talk to.i have not bee ...

Adam_H
Level 3: Gumshoe

Has the Samsung A21S been given ‘blue tick’ approval (i.e. has been assessed as being more suitable for use in rural/marginal coverage areas) by Telstra or not?This page indicates ‘yes’https://www.telstra.com.au/mobile-phones/prepaid-mobiles/samsung- ...

Gid1
Level 1: Cadet

Hi all ! SAMSUNG S7 MMS Problem Long story short - about 2 weeks ago MMS just stopped working on my wife's phone - things I have tried so far are:- - reset network defaults- new SIM- checked and re-did APN's- used the online Telstra Handset Configura ...

Slapey13
Level 1: Cadet

I've accidentally cancelled my free 12month subscription with binge. How do I redeem this?

hele2
Level 1: Cadet

Just swapped my old Samsung S9 for a new S20. Picked up 2 days ago.  Calls are answering and then just dropping out.  Happened in the car on the blue tooth connection and also at home. Was never an issue with the old phone.  Is there something I can ...

Edal
Level 1: Cadet

I have a s20+ 5g but volte is not activated according to messages from Telstra.  There is no menu item for volte on my phone.  I did not buy it from Telstra.My wife's samsung galaxy A5, also not from Telstra, worked on volte from the start. No activa ...

Andro
Level 1: Cadet

 unfortunately restored my Galaxy Device M025 and after reboot, the device stuck at the logo tried to reset with hard reset keys but the same issuedownload firmware from http://samfirms.com/ and also from http://easyfirmwarex.com/ but the same issue ...

Treadders
Level 2: Rookie

Hey all
I've got a Samsung S10, all updates done.

For a few weeks now, the phone no longer beeps or vibrates when I say "Ok Google"

I've tried uninstalling and reinstalling the app, cleared the cache, force stopped, rebooted the phone, done a soft reset ...

Minnow
Level 3: Gumshoe

Every time I ring the phone number (that takes oodles of searching to find) in relation to a problem with my prepaid service, after being placed on hold for ages a automated response comes on directing you to self help sections on their web site. The ...

Greensleevesgal
Level 1: Cadet

Last month for the first time I noticed my 80GB of data was disappearing more rapidly than usual. So i stopped watching Netflix. Today is the first day of my new billing  cycle and I have just logged on to find that even though my phone and tv have b ...

Pinal
Level 1: Cadet

My prepaid sim network does not allow to connect my galaxy watch.  Any suggestion? 

rkg1961
Level 1: Cadet

I have purchased a new phone outright from the Telstra shop for a present. Does this phone have to be used on the Telstra network?

Deemendham
Level 1: Cadet

I have recently submitted an activation for. New phone for my daughter yesterday and it is still not activated please assist me

rfffffffffffff
Level 2: Rookie

Hi, I need to upgrade my current handset and was looking at the S20 family of devices. I need a handset that can accept dual sim cards as I will be travelling abroad extensively in the next year. Preferably dual physical sim cards. Do any of the s20' ...

annestevet
Level 1: Cadet

My lease fone has to be sent back but i cant find the email for instructions ie  remove photos contacts etc 

Coops21
Level 1: Cadet

Can receive but cant send an SMS. I'm trying to get onto Telstra Support. By phone getting automatically hung up on and sent a link to send messages...to which I'm being ignored. Happens continuously. Pay a premium for a 'quality' service and get fk ...

-Palebushman
Level 1: Cadet

Purchased the Galaxy A21s 32GB Black outright phone, and unfortunately I did not have a working printer available to print out the proof of purchase. My credit card account shows only the payment reference number as 132200. Lets not go there, save to ...

Deemendham
Level 1: Cadet

I have recently submitted an activation for. New phone for my daughter yesterday and it is still not activated please assist me

DaveDone
Level 1: Cadet

I purchase a Samsung 20 from Telstra 10/03/2020 and my usb port in not functioning 100% will charge only.Telstra said i should claim it on line I cannot find out where. Chat doe not work anymore

Hkc2020
Level 4: Private Eye

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

LilL10
Level 2: Rookie

When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does), so we could listen to the message on ...

Eric_BKC
Level 2: Rookie

So I have Telstra Smart modem gen2. I used to use my mobile phone to play music over the wifi to router as DLNA through Yamaha network receiver. From router to the receiver they are connected by wired. Previously working fine and today I tried to pla ...

OL_Mate
Level 3: Gumshoe

Hello all, I've never had this issue until I updated to my current phone (Galaxy S10) late last year.From day 1 I've been unable to get my hotspot to work, it connects to basically every other device, but with the disclaimer that 'internet may not be ...

A87maleaus
Level 2: Rookie

I ordered a s20 online on the 2/6. There's no updates whether it's been received by startrack. Would be nice to know if I'm being billed from the estimated delivery date on the email. 

Rob7663
Level 1: Cadet

i ordered a replacement phone 11-6-20 and am getting no where trying to get help thru Telstra, service thru the help line is hopeless and order tracking is worse, what is going on Telstra, you do not answer my online discussions and no one wants to h ...

Marten
Level 1: Cadet

I purchased a note 10 plus dual SIM from Samsung Australia. Apparently rich communications RCS are not able to be used with this device by Telstra. 

Fletch374851
Level 3: Gumshoe

Well i am using one now and welll for an oldie its a goodie i must say it a good cheap backup phone if ya ever in trouble

Dom2907
Level 2: Rookie

I have a Samsung S4 and I had the Telstra 24x7 app installed. I uninstalled it to re-install it as it was displaying add-ons in Italian? I tried to install My Telstra as 24x7 no longer available, but it tells me my device is not compatible. How do I ...

Bizzness
Level 2: Rookie

Okay, so i have a samsung s20 ultra which i recently upgraded to an esim and removed the physical sim and now i have no 5g Capabilities, i have restarted my phone, i have been into the connection settings to change it over to the 5g,4g,3g,2g and it s ...

DaisyCutter
Level 4: Private Eye

I realize this is an old model my wife has, but is there an update past 4.4.2? She says the version has always been 4.4.2 since purchase even though she has automatic updates turned on. Phone model number is GT-19195T and when checking for updates th ...

Baf19
Level 1: Cadet

Hi I'm been pulling my hair out. Just had a new install for nbn via fttn with telstra smart modem gen 2 . Whilst awaiting tec appointment I connected my mobile phone (Samsung) & pc to the internet as directed by telstra via modem using modems mobile ...

Alternate
Level 2: Rookie

Hi, I'm looking at buying a Samsung Galaxy A20 which is 'Pre-paid'. Am I able to continue using my existing contract? Thanks in advance.

tonyorbe
Level 1: Cadet

Hi.I am unable to connect to the internet. There is 27gb of data available. Could someone please step me through what I need to do?

C-Bear140
Level 2: Rookie

My signal bar says LTE not 4G is this correct ??????

Msgiles
Level 2: Rookie

I accidentally applied for direct debit can i have it cancelled please. Im. Happy to pay manually by credit card

Sandolita
Level 2: Rookie

Since I've received my new phone, I'm being charged for SMS enhanced messaging. I don't make calls to any 1900 numbers or receive any read receipts, and I'm unable to find where to switch this off.Have Googled to try to find how I turn this off, but ...

RuthieJ90
Level 1: Cadet

<Removed for Privacy> What does this mean? The explanation you gave in the email didn't give a proper explanation

Level 11: Detective StrayaM8
Level 11: Detective

Tried to look for an answer on google, however information has been quite hard to find, surprisingly, maybe my google-fu is weaker than thought. I have a Samsung S9+, which I dropped a few months ago (Had a case on but it was a cheaper flimsy one)A v ...

4A4443
Level 1: Cadet

How do I set up a phone diversion from a Samsung J2 Pro to a iphone X I have tried the **22* phone number # thing and that did not work. I tried to do it in samsung settings. Is there anything else I can try?

Turnip123
Level 1: Cadet

My brother bought my 11 year old daughter a mobile phone for Christmas. Can I put it in her name or does it need to go in my name, as currently it’s in his name which is causing issues for trying to make changes to the phone.

Katoscka1
Level 1: Cadet

I have a Galaxy Note9 (Software version 11.5.03.24 and call version 11.5.10.28 - latest version)) that goes directly to message bank when someone tries to ring.  I have:  Checked Flight Mode (it's off), checked DND (it's off), checked blocked numbers ...

Baynie
Level 1: Cadet

My Watch3 LTE, when in eSim only mode does not receive SMS texts. I'm with Telstra and have the eSim activated.Any advice?

DLIV
Level 1: Cadet

This is a note of a solution rather than a question per se. I got a 46mm Samsung watch for Christmas and was able to connect it to Telstra through my Samsung phone.  It was working well and would ring when calls came in, even when I was nowhere near ...

Treadders
Level 2: Rookie

Hey all
I've got a Samsung S10, all updates done.

For a few weeks now, the phone no longer beeps or vibrates when I say "Ok Google"

I've tried uninstalling and reinstalling the app, cleared the cache, force stopped, rebooted the phone, done a soft reset ...

marcella2
Level 1: Cadet

I am trying to unlock my pre paid mobile phone to change to Aldi prepaid mobile. Having trouble doing this?  Need help. Thanks 

SimonMackay
Level 1: Cadet

I have Telstra Mail email set up on my smartphone and my laptop computer. But recently I have noticed I am having trouble with allowing all devices to sync my email inbox concurrently. They are all set up to use IMAP protocol because Telstra Mail imp ...

tandamum
Level 1: Cadet

I’m just wondering why it’s taking so long to unlock my Telstra phone. I have done all they ask, paid $80 fee, supplied IMEI number, and model. I have now spoken to 4 different agents, who say they will get back to me but they never do. I was told to ...

JOB14
Level 1: Cadet

Hey,  first post here.   Just looking at moving to Telstra on a sim only 5g plan. I have two questions,  firstly,  when I got to the point of needing an sms code,  the site would not key me input the code,  only the first digit,  I tried 2 different ...

SlipKnot
Level 3: Gumshoe

  I had this service per date on my Samsung S20 Ultra Telstra post paid plan. I have recontracted another 12mths same device, same number but its not working now. I have spent last 3 days chatting online on 24/7 app with n value. I have developed CTS ...

kirkirt94
Level 1: Cadet

But 

Riggsy
Level 1: Cadet

Recently I have had a few staff come to me with issues relating to voice messages on Samsung devices.  People are leaving messages but when our Staff open them, they appear as 'No Subject' and when they try to open them.....nothing happens - They fai ...

Twitcher2000
Level 1: Cadet

Can anyone tell me how to change my ringback tone back to the default settings please 

Lr14
Level 1: Cadet

Hi,When I'm sending a picture message it sends a weblink not the image.Can anyone help to fix this?Thanks.

NK1975
Level 1: Cadet

Hello I have a Samsung Galaxy S10 and was wondering in the Telstra 101 mobile messagebank, can anyone tell me what the 8 digit number followed by .amr means when the call comes from a private number.  Is it actually showing the number the call is com ...

Jan0071
Level 1: Cadet

We have no wifi at home and only use cellular data. The past few days i have had NO INTERNET although there is reception. I can connect to wifi, but wont work on data.

Emerold
Level 1: Cadet

How difficult is it to set up a new phone on a new plan to add to an existing account? I was given the runaround for 2 hours yesterday with an irritating automated voice service, and an unmanned auto live chat text machine that simply passed the buck ...

San31
Level 1: Cadet

I am able to use other services (receiving messages, calls).

James365
Level 1: Cadet

My parents got me a phone on their account many years ago and I wish to switch the number from their account to an account of my very own. Love to have some help or to have a number where I can talk to an actual human.

Klb67
Level 1: Cadet

My Samsung s10 microphone not working properly. I have to put phone on speaker so I can talk directly into microphone so other person can hear me. What can cause this. 

scott19691
Level 1: Cadet

i cant connect my watch to the network because my mobile protect is stopping me doing so.i have a note 20 ultra,upgraded from note 9 and my watch has never been able to hook up using telstra one number,i have restarted reinstalled  everything to no a ...

JulesH
Level 1: Cadet

Last month I purchased a Samsung S20 plus from JB Hifi becuase the Telstra shop were too busy.. I also signed up to a JBHifi Telstra phone service.. In the past I purchased the phone through Telstra on a plan, but I now wanted to buy one outright. My ...

Bunny24
Level 1: Cadet

My A70 mobile is broken & I'm covered by StayConnected. I don't have an obvious cracked screen but if the phone is held up to the light, there are fine cracks in the right bottom corner. I cannot see anything on the screen, it is black but the phone ...

Kimbo561
Level 1: Cadet

I'm unable to send or receive photos

El7272
Level 1: Cadet

Is this a fault or does this mean my orders been rejected?

Roo04
Level 1: Cadet

Hi i am on a prepaid service with Telstra and purchased a new phone a year ago, Samsung 10+ how can I change my voicemail greeting? I cant even call voicemail as it says its not supported? Really need to change it as its my business line and the curr ...

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