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Wolfvy
Level 1: Cadet

how long does it take to receive a message on this website.

Dams86
Level 1: Cadet

Hi,

I have 4 mobile numbers showing on the 24x7 App. 3 mobile numbers are current and 1 has been deactivated. I have now added an other mobile number to my Telstra account.

How do I change the details on the App to remove obsolete number and add new nu ...

mdog1
Level 1: Cadet

Hi Message bank is not set up , tried all the recommendationsWhen you dial 101 it says we cant take your message at this time please call again laterwhen you call the phone you can not leave a messageHelp i need the message bank to work

Weegie
Level 1: Cadet

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

Lej1
Level 1: Cadet

Hi there I'm  after some advice about getting an additional calling & texting add on to my current account. I have a month  by month  data plan for my tablet s6 lite which I bought last year outright & I also have a normal month by month text & call ...

randall3
Level 2: Rookie

Got the cellular version of the 46mm galaxy watch. Phone calls and emails work perfectly; I can go anywhere without my phone and 4G takes over. However, SMS will only work when the watch is within Bluetooth range of my phone. Resetting the watch or r ...

Coops21
Level 1: Cadet

Can receive but cant send an SMS. I'm trying to get onto Telstra Support. By phone getting automatically hung up on and sent a link to send messages...to which I'm being ignored. Happens continuously. Pay a premium for a 'quality' service and get fk ...

buranda
Level 1: Cadet

Impulse moment resulted in my other bringing new S21 Ultra home. It can work with standard Nano Sim or eSim. As she has two mobile numbers (work & personal) can the phone utilise both of these - similar to a "dual sim" device?   

Johnkpage
Level 1: Cadet

I am enquiring which is the most cost effective way to have Internet access when there is no landline. I presently tether my mobile to my laptop and tablet. Can you help me 

Minnow
Level 4: Private Eye

Every time I ring the phone number (that takes oodles of searching to find) in relation to a problem with my prepaid service, after being placed on hold for ages a automated response comes on directing you to self help sections on their web site. The ...

Digzzy
Level 2: Rookie

I have the Samsung Galaxy S20 FE. I have just updated Android 11 and have noticed that some of my apps take a long time to load while on the mobile 4G network. all my Apps work just fine while conected to WiFi, but some don't work properly or take a ...

GLADY
Level 1: Cadet

pre ordered an s21 ultra with the bonus ear buds.. however, i never received the ear buds today with the phone? who do i contact?

Hkc2020
Level 4: Private Eye

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

wedgie2007
Level 1: Cadet

Hi, I have placed my Samsung S20 in to be repaired over 10 business days ago due to the power button falling off the phone and have not received any update on this phone's repair status, I have owned this phone for less than 2 weeks when it was sent ...

AG32
Level 1: Cadet

I am about to upload one of the most ridiculous customer service conversations I have ever endured. It took everything in me at the end to not curse.        

Newie69
Level 1: Cadet

This is absolutely ridiculous. Optus and little old Vodafone have January security patch for Samsung s20 line and the largest company is still on December while the rest of the world has February patch. Even my cheap Samsung work phone that uses optu ...

Croolies
Level 1: Cadet

not too happy on this one. Straight out of the box the phones already up to 51deg C just setting up, then a day later YouTube closes and phone gets too hot and very laggy. Camera does the same gets too hot and overheating. Battery from full charge 7a ...

Suzygal
Level 1: Cadet

I have to log on with my password everytime I want to access webmail. How so I overcome this requirement.

Jo184
Level 1: Cadet

I get this message randomly when people are sending photos.  Sometimes I get a photo and sometimes the message with a link to download the photo.  I have tried Connection settings->mobile networks-> Access Point Names) & selected reset defaults from ...

Bustercakes
Level 1: Cadet

Loving the Samsung Galaxy A11. Samsung is a great, reliable product. The A11 is satisfactory and to my liking. Just a damn financial headache when it comes to having to deal with Telstra and the disappointment due to lack of vital communication  ..

GP151
Level 1: Cadet

is 4gx and 5g avil in a note 10 blue tick device 

GAVIN52
Level 1: Cadet

Samsung 20 drops out on calls. Googled this and it is a problem. I did what they suggest. Did not help. I can be talking and hear the other person but they can't hear me.

Ss67
Level 1: Cadet

This is deeply frustrating. Every single every telco has sent customers their phones early (some Thursday last week) yet Telstra is refusing to budge. Just one simple question. Why? It is punishing to loyal customers and quite frankly insulting. I ca ...

Artslet4
Level 2: Rookie

My Samsung mobile works on OPTUS with VoLTE lite Wi-Fi calling, but despite promises from Telstra sales people my new sim and plan  (which they claim is suitable for Wi-Fi calling over VoLTE } after they ported my number does not work in VoLTE mode.. ...

Hkc2020
Level 4: Private Eye

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Artslet4
Level 2: Rookie

My Samsung mobile works on OPTUS with VoLTE lite Wi-Fi calling, but despite promises from Telstra sales people my new sim and plan  (which they claim is suitable for Wi-Fi calling over VoLTE } after they ported my number does not work in VoLTE mode.. ...

natty167
Level 2: Rookie

Telstra is advising it won't send MMS - it used to - it won't work on Samsung s9 or Apple 11 - does anyone know how to fix this or do I have to contact Telstra

-Palebushman
Level 1: Cadet

Purchased the Galaxy A21s 32GB Black outright phone, and unfortunately I did not have a working printer available to print out the proof of purchase. My credit card account shows only the payment reference number as 132200. Lets not go there, save to ...

Deemendham
Level 1: Cadet

I have recently submitted an activation for. New phone for my daughter yesterday and it is still not activated please assist me

DaveDone
Level 1: Cadet

I purchase a Samsung 20 from Telstra 10/03/2020 and my usb port in not functioning 100% will charge only.Telstra said i should claim it on line I cannot find out where. Chat doe not work anymore

LilL10
Level 2: Rookie

When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does), so we could listen to the message on ...

Eric_BKC
Level 2: Rookie

So I have Telstra Smart modem gen2. I used to use my mobile phone to play music over the wifi to router as DLNA through Yamaha network receiver. From router to the receiver they are connected by wired. Previously working fine and today I tried to pla ...

OL_Mate
Level 3: Gumshoe

Hello all, I've never had this issue until I updated to my current phone (Galaxy S10) late last year.From day 1 I've been unable to get my hotspot to work, it connects to basically every other device, but with the disclaimer that 'internet may not be ...

A87maleaus
Level 2: Rookie

I ordered a s20 online on the 2/6. There's no updates whether it's been received by startrack. Would be nice to know if I'm being billed from the estimated delivery date on the email. 

Rob7663
Level 1: Cadet

i ordered a replacement phone 11-6-20 and am getting no where trying to get help thru Telstra, service thru the help line is hopeless and order tracking is worse, what is going on Telstra, you do not answer my online discussions and no one wants to h ...

Marten
Level 1: Cadet

I purchased a note 10 plus dual SIM from Samsung Australia. Apparently rich communications RCS are not able to be used with this device by Telstra. 

Fletch374851
Level 3: Gumshoe

Well i am using one now and welll for an oldie its a goodie i must say it a good cheap backup phone if ya ever in trouble

Dom2907
Level 2: Rookie

I have a Samsung S4 and I had the Telstra 24x7 app installed. I uninstalled it to re-install it as it was displaying add-ons in Italian? I tried to install My Telstra as 24x7 no longer available, but it tells me my device is not compatible. How do I ...

Bizzness
Level 2: Rookie

Okay, so i have a samsung s20 ultra which i recently upgraded to an esim and removed the physical sim and now i have no 5g Capabilities, i have restarted my phone, i have been into the connection settings to change it over to the 5g,4g,3g,2g and it s ...

DaisyCutter
Level 4: Private Eye

I realize this is an old model my wife has, but is there an update past 4.4.2? She says the version has always been 4.4.2 since purchase even though she has automatic updates turned on. Phone model number is GT-19195T and when checking for updates th ...

Baf19
Level 1: Cadet

Hi I'm been pulling my hair out. Just had a new install for nbn via fttn with telstra smart modem gen 2 . Whilst awaiting tec appointment I connected my mobile phone (Samsung) & pc to the internet as directed by telstra via modem using modems mobile ...

Alternate
Level 2: Rookie

Hi, I'm looking at buying a Samsung Galaxy A20 which is 'Pre-paid'. Am I able to continue using my existing contract? Thanks in advance.

tonyorbe
Level 1: Cadet

Hi.I am unable to connect to the internet. There is 27gb of data available. Could someone please step me through what I need to do?

C-Bear140
Level 2: Rookie

My signal bar says LTE not 4G is this correct ??????

Msgiles
Level 2: Rookie

I accidentally applied for direct debit can i have it cancelled please. Im. Happy to pay manually by credit card

Sandolita
Level 2: Rookie

Since I've received my new phone, I'm being charged for SMS enhanced messaging. I don't make calls to any 1900 numbers or receive any read receipts, and I'm unable to find where to switch this off.Have Googled to try to find how I turn this off, but ...

RuthieJ90
Level 1: Cadet

<Removed for Privacy> What does this mean? The explanation you gave in the email didn't give a proper explanation

mdog1
Level 1: Cadet

Hi Message bank is not set up , tried all the recommendationsWhen you dial 101 it says we cant take your message at this time please call again laterwhen you call the phone you can not leave a messageHelp i need the message bank to work

Weegie
Level 1: Cadet

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

randall3
Level 2: Rookie

Got the cellular version of the 46mm galaxy watch. Phone calls and emails work perfectly; I can go anywhere without my phone and 4G takes over. However, SMS will only work when the watch is within Bluetooth range of my phone. Resetting the watch or r ...

Johnkpage
Level 1: Cadet

I am enquiring which is the most cost effective way to have Internet access when there is no landline. I presently tether my mobile to my laptop and tablet. Can you help me 

Digzzy
Level 2: Rookie

I have the Samsung Galaxy S20 FE. I have just updated Android 11 and have noticed that some of my apps take a long time to load while on the mobile 4G network. all my Apps work just fine while conected to WiFi, but some don't work properly or take a ...

Croolies
Level 1: Cadet

not too happy on this one. Straight out of the box the phones already up to 51deg C just setting up, then a day later YouTube closes and phone gets too hot and very laggy. Camera does the same gets too hot and overheating. Battery from full charge 7a ...

Jo184
Level 1: Cadet

I get this message randomly when people are sending photos.  Sometimes I get a photo and sometimes the message with a link to download the photo.  I have tried Connection settings->mobile networks-> Access Point Names) & selected reset defaults from ...

Bustercakes
Level 1: Cadet

Loving the Samsung Galaxy A11. Samsung is a great, reliable product. The A11 is satisfactory and to my liking. Just a damn financial headache when it comes to having to deal with Telstra and the disappointment due to lack of vital communication  ..

GAVIN52
Level 1: Cadet

Samsung 20 drops out on calls. Googled this and it is a problem. I did what they suggest. Did not help. I can be talking and hear the other person but they can't hear me.

WFPL
Level 5: Eagle Eye

In August last year I logged out of My Telstra App on my Samsung 10 (Android Version 10, One UI 2.5, Security patch 1.12.20). because my app was showing my data in MB instead of GB. When I tried to log back in I couldn't. Since then I gave tried unin ...

cbellew
Level 1: Cadet

I just bought a Samsung Galaxy S21 Ultra. I had a Galaxy Note 9. I used the Telstra app to transfer my service from the old phone to an eSIM on my new phone. After it was installed I didn't have phone service on either my old phone or my new phone so ...

Me_ho
Level 1: Cadet

Why Telstra is not selling s21 ultra 512gb?

Sunny46
Level 1: Cadet

For some reason my home phone no longer has call diversion to my mobile when I am not at home to answer.If I put call diversion on my home phone it just goes straight to message bank without ringing and not even to mobile

Minnow
Level 4: Private Eye

I received a email about up coming changes to my Telstra prepaid wireless broadband and I had some questions in relation to that. The only way I could try and get a consultant to answer the question was through the My Telstra App which was useless. W ...

INSIGHTSA
Level 1: Cadet

When a caller rings my phone it states 'engaged'  ...when it is not engaged ..? 

dave8888
Level 1: Cadet

I'm ready to ore order a S21 but do not see the option to include Stayconnected. Is this still available? I damage my phone too often to not include this..

Katoscka1
Level 1: Cadet

I have a Galaxy Note9 (Software version 11.5.03.24 and call version 11.5.10.28 - latest version)) that goes directly to message bank when someone tries to ring.  I have:  Checked Flight Mode (it's off), checked DND (it's off), checked blocked numbers ...

Baynie
Level 1: Cadet

My Watch3 LTE, when in eSim only mode does not receive SMS texts. I'm with Telstra and have the eSim activated.Any advice?

DLIV
Level 1: Cadet

This is a note of a solution rather than a question per se. I got a 46mm Samsung watch for Christmas and was able to connect it to Telstra through my Samsung phone.  It was working well and would ring when calls came in, even when I was nowhere near ...

Treadders
Level 2: Rookie

Hey all
I've got a Samsung S10, all updates done.

For a few weeks now, the phone no longer beeps or vibrates when I say "Ok Google"

I've tried uninstalling and reinstalling the app, cleared the cache, force stopped, rebooted the phone, done a soft reset ...

marcella2
Level 1: Cadet

I am trying to unlock my pre paid mobile phone to change to Aldi prepaid mobile. Having trouble doing this?  Need help. Thanks 

SimonMackay
Level 1: Cadet

I have Telstra Mail email set up on my smartphone and my laptop computer. But recently I have noticed I am having trouble with allowing all devices to sync my email inbox concurrently. They are all set up to use IMAP protocol because Telstra Mail imp ...

tandamum
Level 1: Cadet

I’m just wondering why it’s taking so long to unlock my Telstra phone. I have done all they ask, paid $80 fee, supplied IMEI number, and model. I have now spoken to 4 different agents, who say they will get back to me but they never do. I was told to ...

JOB14
Level 1: Cadet

Hey,  first post here.   Just looking at moving to Telstra on a sim only 5g plan. I have two questions,  firstly,  when I got to the point of needing an sms code,  the site would not key me input the code,  only the first digit,  I tried 2 different ...

SlipKnot
Level 3: Gumshoe

  I had this service per date on my Samsung S20 Ultra Telstra post paid plan. I have recontracted another 12mths same device, same number but its not working now. I have spent last 3 days chatting online on 24/7 app with n value. I have developed CTS ...

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