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Gottaluvit
Level 4: Private Eye

Has anyone actually received their free watch from the Galaxy s21 offer? Mine was approved a month ago and updated to "shipped" a couple of weeks ago but never arrived. (Auspost mypost account also shows no incoming parcels) Samsung do not provide an ...

Ando2
Level 3: Gumshoe

Just received a carrier update regarding RCS messages. once updated my phone directed my to google messages (instead of myDefault Samsung messaging app) - has anyone else had this happen this morning - I have a Samaung S21 Ultra 

TimeIsPrecious
Level 1: Cadet

The Enable button is greyed out when I try to set up Device Locator on my Samsung Galaxy A8 2018 phone.Telstra chat have recorded my issues in case number 16166741 but were unable to help.I have uninstalled and re-installed the My Telstra app; I have ...

ScottBar
Level 2: Rookie

Hello all.   Looking for some guidance or people who are experiencing the same issue. With the EOFY sale just run I took up a Samsung S21+ online with a view to claiming the Bonus Galaxy Watch3.  Have received the phone with no issues and in rapid ti ...

horhor
Level 2: Rookie

Has anyone done a trade-in recently? I find the lack of communications and the whole process disappointing and the documentation provided on the website inconsistent depending on which part you are reading. So before 30 June 2021, I bought a new Sams ...

inspectorgadget
Level 3: Gumshoe

Hello, is Android 5.x available for this Telstra locked phone ? Looking at getting one just for the checkin App which needs 5.x minimum.I know the stock ROM is V4.x cheers

Susan751
Level 2: Rookie

The Google search bar was accidentally removed from home screen on a Samsung A21s. Any idea on how to put back on?

Deak79
Level 1: Cadet

I'm still on the May security patch. When will this be updated?

CeraTops
Level 2: Rookie

Hi all, please help! I have a Samsung S20 5G ultra, and I'm having major issues with keeping a phone call connected or even getting them. My phone won't ring when it's sat next to me and then I will get several messages that I've missed calls. I also ...

AJAZA
Level 1: Cadet

HiI am hoping somebody can help me.I recently upgraded to Samsung Ultra model phoneI have access to the Telstra my app on my phone/laptop ... What I am trying to find is a PDF copy of the following a) my account number and b) a record of calls etc th ...

spresley
Level 1: Cadet

Hello all,I've moved from a Galaxy S9 to Galaxy A32. I'm unable to register for 'Chat Service' on the A32.  Seeing lots of similiar issues with other Samsung phones in Crowd Support. Does anyone know of a fix?  Cheers,Stuart.

Mikes1970
Level 1: Cadet

Trying to set up messages on Samsung prepaid, won't send messages. 

Cill
Level 1: Cadet

Hi I am eligible for Stay Connected & have made an online request.Just wondering do I receive a satchel upon arrival of the new advice to return my damaged device? 

DodgyDave
Level 2: Rookie

whenever I try to setup my secondary bigpond email account on android I am presented, with the following error.The username or password is incorrect or POP3/IMAP access isn't turned on for this account.I can log fine to webmail, I have tried POP3 ser ...

Az35
Level 1: Cadet

I'm trying to look at my bill, but it just keeps bringing me back in circles. I've uninstalled and installed 3 times now. I attempted doing this months ago but same thing happened, I ended up giving up and only decided to try again now 

KazP75
Level 1: Cadet

Hi there.  Why all of a sudden is my 'My Telstra' widget presenting with the message 'Unable to display details at this time. Please try again'? When I try again, nothing.  It's been like it for a few days now...

Heyboo
Level 1: Cadet

Can anyone please tell me what price Telstra considers ineligible for this condition for products with pricing set significantly lower than the RRP or Market ValueAs no one at telstra either by message or phone can tell me the answer.Thanks

n29
Level 1: Cadet

How do I get it unlocked

Krachel
Level 1: Cadet

My screen is cracked I have stayconnected advanced insurance, what is the best process to getting the screen replaced? 

Getbranded
Level 1: Cadet

You have recently written to me re the change to Telstra Stay ConnectedIt is with disappointment that I have read this information.  The reason I state this is that Telstra and myself entered a contract in April for a phone. A part of the contract wa ...

Annoyedaaargh
Level 1: Cadet

Cannot stream on Samsung tablet. Telstra customer. Cannot play replay. Sends me back to log in then says error on Telstra end. Please assist. Have reinstalled app. Using ID to log in not phone number  

darkscanbox5050
Level 1: Cadet

i want a new phone delivered on a plan 

rob190
Level 1: Cadet

Good evening all!I have seen multiple threads in relation to my query but no resolution. I purchased a Telstra pre-paid Samsung Galaxy A20 though Australia Post and after a year Telstra decided to change our plans without notifying us, so I decided t ...

mstaff
Level 1: Cadet

Trying to vote in Eurovision 2021, has been listed as exempt from the Premium SMS bar but I get a message saying Premium SMS service not available on my mobile.Please rectify, tell me how to fix before Saturday night / Sunday morning

Kinglemon
Level 1: Cadet

Please could you tell me why the Samsung Note 10 is not compatible to use with the Telstra One number when nearly all the Samsung mobiles are listed as compatible. My wife has a Samsung smartwatch and cannot use the Telstra One number on the device a ...

horhor
Level 2: Rookie

Has anyone done a trade-in recently? I find the lack of communications and the whole process disappointing and the documentation provided on the website inconsistent depending on which part you are reading. So before 30 June 2021, I bought a new Sams ...

inspectorgadget
Level 3: Gumshoe

Hello, is Android 5.x available for this Telstra locked phone ? Looking at getting one just for the checkin App which needs 5.x minimum.I know the stock ROM is V4.x cheers

tlsyawn
Level 1: Cadet

Does anyone know if the blue tick testing has been done yet on the just released Galaxy A52 4G please?  If so does it make the grade as a remote device?  Thanks.

Weegie
Level 1: Cadet

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

s3
Level 3: Gumshoe

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

retnif
Level 2: Rookie

Hi all, this is my first post. I purchased a Samsung S21 Ultra on Monday and the Telstra team advised to click on the link on their website and claim the earbuds from Tuesday morning. I have now attempted this on several devices and I get as far as l ...

woeful
Level 3: Gumshoe

My wife had a problem with her S10 last night (07/03/2021) whereby she had 2 Homepages. The top one could be moved/swiped away, the 2nd one remained fixed, non of the icons were responsive though except for Settings. We could get into the settings bu ...

Hkc2020
Level 4: Private Eye

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Artslet4
Level 2: Rookie

My Samsung mobile works on OPTUS with VoLTE lite Wi-Fi calling, but despite promises from Telstra sales people my new sim and plan  (which they claim is suitable for Wi-Fi calling over VoLTE } after they ported my number does not work in VoLTE mode.. ...

natty167
Level 2: Rookie

Telstra is advising it won't send MMS - it used to - it won't work on Samsung s9 or Apple 11 - does anyone know how to fix this or do I have to contact Telstra

-Palebushman
Level 1: Cadet

Purchased the Galaxy A21s 32GB Black outright phone, and unfortunately I did not have a working printer available to print out the proof of purchase. My credit card account shows only the payment reference number as 132200. Lets not go there, save to ...

Deemendham
Level 1: Cadet

I have recently submitted an activation for. New phone for my daughter yesterday and it is still not activated please assist me

DaveDone
Level 1: Cadet

I purchase a Samsung 20 from Telstra 10/03/2020 and my usb port in not functioning 100% will charge only.Telstra said i should claim it on line I cannot find out where. Chat doe not work anymore

LilL10
Level 2: Rookie

When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does), so we could listen to the message on ...

Eric_BKC
Level 2: Rookie

So I have Telstra Smart modem gen2. I used to use my mobile phone to play music over the wifi to router as DLNA through Yamaha network receiver. From router to the receiver they are connected by wired. Previously working fine and today I tried to pla ...

OL_Mate
Level 3: Gumshoe

Hello all, I've never had this issue until I updated to my current phone (Galaxy S10) late last year.From day 1 I've been unable to get my hotspot to work, it connects to basically every other device, but with the disclaimer that 'internet may not be ...

A87maleaus
Level 2: Rookie

I ordered a s20 online on the 2/6. There's no updates whether it's been received by startrack. Would be nice to know if I'm being billed from the estimated delivery date on the email. 

Rob7663
Level 1: Cadet

i ordered a replacement phone 11-6-20 and am getting no where trying to get help thru Telstra, service thru the help line is hopeless and order tracking is worse, what is going on Telstra, you do not answer my online discussions and no one wants to h ...

Marten
Level 1: Cadet

I purchased a note 10 plus dual SIM from Samsung Australia. Apparently rich communications RCS are not able to be used with this device by Telstra. 

Fletch374851
Level 3: Gumshoe

Well i am using one now and welll for an oldie its a goodie i must say it a good cheap backup phone if ya ever in trouble

Dom2907
Level 2: Rookie

I have a Samsung S4 and I had the Telstra 24x7 app installed. I uninstalled it to re-install it as it was displaying add-ons in Italian? I tried to install My Telstra as 24x7 no longer available, but it tells me my device is not compatible. How do I ...

Bizzness
Level 2: Rookie

Okay, so i have a samsung s20 ultra which i recently upgraded to an esim and removed the physical sim and now i have no 5g Capabilities, i have restarted my phone, i have been into the connection settings to change it over to the 5g,4g,3g,2g and it s ...

DaisyCutter
Level 4: Private Eye

I realize this is an old model my wife has, but is there an update past 4.4.2? She says the version has always been 4.4.2 since purchase even though she has automatic updates turned on. Phone model number is GT-19195T and when checking for updates th ...

grege01
Level 1: Cadet

SMS messages not sending. SMS receiving extremely delayed. Calls working fine.Help desk said to reset network, still not working. Multiple devices with similar issue. Telstra showing network problems in the area due to planned maintenance. No estimat ...

randall3
Level 2: Rookie

Got the cellular version of the 46mm galaxy watch. Phone calls and emails work perfectly; I can go anywhere without my phone and 4G takes over. However, SMS will only work when the watch is within Bluetooth range of my phone. Resetting the watch or r ...

Johnkpage
Level 1: Cadet

I am enquiring which is the most cost effective way to have Internet access when there is no landline. I presently tether my mobile to my laptop and tablet. Can you help me 

Digzzy
Level 2: Rookie

I have the Samsung Galaxy S20 FE. I have just updated Android 11 and have noticed that some of my apps take a long time to load while on the mobile 4G network. all my Apps work just fine while conected to WiFi, but some don't work properly or take a ...

Croolies
Level 1: Cadet

not too happy on this one. Straight out of the box the phones already up to 51deg C just setting up, then a day later YouTube closes and phone gets too hot and very laggy. Camera does the same gets too hot and overheating. Battery from full charge 7a ...

Jo184
Level 1: Cadet

I get this message randomly when people are sending photos.  Sometimes I get a photo and sometimes the message with a link to download the photo.  I have tried Connection settings->mobile networks-> Access Point Names) & selected reset defaults from ...

Bustercakes
Level 1: Cadet

Loving the Samsung Galaxy A11. Samsung is a great, reliable product. The A11 is satisfactory and to my liking. Just a damn financial headache when it comes to having to deal with Telstra and the disappointment due to lack of vital communication  ..

GAVIN52
Level 1: Cadet

Samsung 20 drops out on calls. Googled this and it is a problem. I did what they suggest. Did not help. I can be talking and hear the other person but they can't hear me.

WFPL
Level 5: Eagle Eye

In August last year I logged out of My Telstra App on my Samsung 10 (Android Version 10, One UI 2.5, Security patch 1.12.20). because my app was showing my data in MB instead of GB. When I tried to log back in I couldn't. Since then I gave tried unin ...

cbellew
Level 1: Cadet

I just bought a Samsung Galaxy S21 Ultra. I had a Galaxy Note 9. I used the Telstra app to transfer my service from the old phone to an eSIM on my new phone. After it was installed I didn't have phone service on either my old phone or my new phone so ...

Me_ho
Level 1: Cadet

Why Telstra is not selling s21 ultra 512gb?

Sunny46
Level 1: Cadet

For some reason my home phone no longer has call diversion to my mobile when I am not at home to answer.If I put call diversion on my home phone it just goes straight to message bank without ringing and not even to mobile

Minnow
Level 4: Private Eye

I received a email about up coming changes to my Telstra prepaid wireless broadband and I had some questions in relation to that. The only way I could try and get a consultant to answer the question was through the My Telstra App which was useless. W ...

INSIGHTSA
Level 1: Cadet

When a caller rings my phone it states 'engaged'  ...when it is not engaged ..? 

dave8888
Level 1: Cadet

I'm ready to ore order a S21 but do not see the option to include Stayconnected. Is this still available? I damage my phone too often to not include this..

Katoscka1
Level 1: Cadet

I have a Galaxy Note9 (Software version 11.5.03.24 and call version 11.5.10.28 - latest version)) that goes directly to message bank when someone tries to ring.  I have:  Checked Flight Mode (it's off), checked DND (it's off), checked blocked numbers ...

Baynie
Level 1: Cadet

My Watch3 LTE, when in eSim only mode does not receive SMS texts. I'm with Telstra and have the eSim activated.Any advice?

DLIV
Level 1: Cadet

This is a note of a solution rather than a question per se. I got a 46mm Samsung watch for Christmas and was able to connect it to Telstra through my Samsung phone.  It was working well and would ring when calls came in, even when I was nowhere near ...

Treadders
Level 2: Rookie

Hey all
I've got a Samsung S10, all updates done.

For a few weeks now, the phone no longer beeps or vibrates when I say "Ok Google"

I've tried uninstalling and reinstalling the app, cleared the cache, force stopped, rebooted the phone, done a soft reset ...

marcella2
Level 1: Cadet

I am trying to unlock my pre paid mobile phone to change to Aldi prepaid mobile. Having trouble doing this?  Need help. Thanks 

SimonMackay
Level 1: Cadet

I have Telstra Mail email set up on my smartphone and my laptop computer. But recently I have noticed I am having trouble with allowing all devices to sync my email inbox concurrently. They are all set up to use IMAP protocol because Telstra Mail imp ...

tandamum
Level 1: Cadet

I’m just wondering why it’s taking so long to unlock my Telstra phone. I have done all they ask, paid $80 fee, supplied IMEI number, and model. I have now spoken to 4 different agents, who say they will get back to me but they never do. I was told to ...

JOB14
Level 1: Cadet

Hey,  first post here.   Just looking at moving to Telstra on a sim only 5g plan. I have two questions,  firstly,  when I got to the point of needing an sms code,  the site would not key me input the code,  only the first digit,  I tried 2 different ...

SlipKnot
Level 3: Gumshoe

  I had this service per date on my Samsung S20 Ultra Telstra post paid plan. I have recontracted another 12mths same device, same number but its not working now. I have spent last 3 days chatting online on 24/7 app with n value. I have developed CTS ...

kirkirt94
Level 1: Cadet

But 

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