CrowdSupport®
Android

Samsung

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Hkc2020
Level 3: Gumshoe

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

N10
Level 1: Cadet

why does my note 10 when not been used for a hour or less just randomly go into SOS mode ? Doesn't happen all the time but at least once a week , I have to select flight mode and turn it off again for signal to connect, I thought it was just me but m ...

ChopperWeed
Level 1: Cadet

Hi I'm just trying to get the new 35GB for $20 a month prepaid offer with my existing number. I understand the early termination fees and I'm happy to pay. I'm just not sure how to do it.

MaryP2
Level 2: Rookie

Sooooo I ordered a new phone 11 May.Today my account has changed and I'm being charged for the new phone and the new plan but NO NEW PHONE...?! Telstra won't answer calls... Ive never seen such bungled service from this Telco before and you can't bla ...

Disgruntled1234
Level 1: Cadet

I recently paid the $168 upgrade your phone fee after I paid off my last phone, and I am still having to pay for the new phone and the data plan.Is it a scam, it must be!?!?!What did I get for the $168 to upgrade my phone? I am being double charged?! ...

IGO
Level 1: Cadet
Skinny11
Level 1: Cadet

I i thought my tablet plan which i took out for 12 months ran out in March this year the only time I've been able to get any clue it said i had 3 years to go, no way did i take out 4 year plan why cant i see end date on tablet plan

Qreus
Level 1: Cadet

So i use my phone #101# to charge my phone with stored credit card details. I charged it as usual with $30 and it said it failed so i did it again. Then i saw id been charged twice on my statement. I cant get hold of anyone.  What do you think my cha ...

Sthross
Level 1: Cadet

Is there Samsung galaxy tab s4 book cover keyboard available in any store

Rahcel
Level 1: Cadet

I AM SOOO ANGRY!!! I ordered my Samsung S10 in FEBRUARY. I was patient because of the whole cyber hacking of the delivery company but this is RIDICULOUS. And of course, there is no one to answer the phone at Telstra or answer my complaint, and if I c ...

Hkc2020
Level 3: Gumshoe

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Dom2907
Level 2: Rookie

I have a Samsung S4 and I had the Telstra 24x7 app installed. I uninstalled it to re-install it as it was displaying add-ons in Italian? I tried to install My Telstra as 24x7 no longer available, but it tells me my device is not compatible. How do I ...

Bizzness
Level 2: Rookie

Okay, so i have a samsung s20 ultra which i recently upgraded to an esim and removed the physical sim and now i have no 5g Capabilities, i have restarted my phone, i have been into the connection settings to change it over to the 5g,4g,3g,2g and it s ...

DaisyCutter
Level 4: Private Eye

I realize this is an old model my wife has, but is there an update past 4.4.2? She says the version has always been 4.4.2 since purchase even though she has automatic updates turned on. Phone model number is GT-19195T and when checking for updates th ...

Baf19
Level 1: Cadet

Hi I'm been pulling my hair out. Just had a new install for nbn via fttn with telstra smart modem gen 2 . Whilst awaiting tec appointment I connected my mobile phone (Samsung) & pc to the internet as directed by telstra via modem using modems mobile ...

Alternate
Level 2: Rookie

Hi, I'm looking at buying a Samsung Galaxy A20 which is 'Pre-paid'. Am I able to continue using my existing contract? Thanks in advance.

Fletch374851
Level 3: Gumshoe

Well i am using one now and welll for an oldie its a goodie i must say it a good cheap backup phone if ya ever in trouble

tonyorbe
Level 1: Cadet

Hi.I am unable to connect to the internet. There is 27gb of data available. Could someone please step me through what I need to do?

C-Bear140
Level 2: Rookie

My signal bar says LTE not 4G is this correct ??????

Msgiles
Level 2: Rookie

I accidentally applied for direct debit can i have it cancelled please. Im. Happy to pay manually by credit card

N10
Level 1: Cadet

why does my note 10 when not been used for a hour or less just randomly go into SOS mode ? Doesn't happen all the time but at least once a week , I have to select flight mode and turn it off again for signal to connect, I thought it was just me but m ...

Disgruntled1234
Level 1: Cadet

I recently paid the $168 upgrade your phone fee after I paid off my last phone, and I am still having to pay for the new phone and the data plan.Is it a scam, it must be!?!?!What did I get for the $168 to upgrade my phone? I am being double charged?! ...

scottbendigo
Level 1: Cadet

I ordered a galexy watch overba month ago and not recived it. I am paying device repayments and i just learn they are out of stock. Like wtf  why advertise somthing to be in stock when it is not. No one can govena eta or any feed back how this can ha ...

Jyea434
Level 1: Cadet

My order for my s20 was due to be delivered today but I haven't had any messages or emails about it

Blade900r
Level 1: Cadet

Hi there. Can anyone help me.  I have recently started getting the following message - "Telstra SMS Delivery Reports are only available for standard text messages sent to Australian mobile numbers. 4info www.telstra.com.au/info/smsdr"  So I have been ...

TheFog
Level 1: Cadet

Hi All Cooking yesterday and dropped a spice bottle on my phone and it has cracked the screen. Has anyone had their screen replaced through Samsung and we're happy with the results?. Did it last.  I have no extras with Telstra, (Assurance, Stay Conne ...

Needhelp9
Level 1: Cadet

I ordered a new Samsung earbuds plus via Telstra plus services. It's now been almost 3 weeks i still don't know when i would get my product. I asked for help all i get is that my order is waiting to be pick up by Telstra delivery company. When i made ...

purplekazz
Level 1: Cadet

Hi Can I use my Samsung Galaxy Active2 Watch Cellular with my Galaxy S10+ on my Telstra prepaid plan?

Chez9
Level 1: Cadet

I received a text on my mobile to pay my $30 recharge on the 7th May which was unusual as it normally is not due until the 16th. Anyway I did recharge it and then two days ago I receive another text to say that I have to recharge on the 16th. I tried ...

RItu1
Level 1: Cadet

I placed a preorder for S20+ in March. I got email somebody will contact me to confirm the order. No contact so far nor any update on order. I keep getting emails how to activate your sim and all but never did the device arrive.

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit