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OL_Mate
Level 1: Cadet

Hello all, I've never had this issue until I updated to my current phone (Galaxy S10) late last year.From day 1 I've been unable to get my hotspot to work, it connects to basically every other device, but with the disclaimer that 'internet may not be ...

dmeggs
Level 1: Cadet

Hoping someone might be able to help me :-) We have a new Telstra one number service and am unable to receive calls on the new smart watch (ie the watch does not ring) over the Mobile network, when the handset is switched on. Hardware and SoftwareSam ...

Steve207
Level 1: Cadet

Hi I would like to purchase a samsung galaxy a90 5g instore. Any details of which stores in Sydney or surrounds with stock? Tia

Zach9
Level 1: Cadet

Can I keep my old device i had first buy buying it out

Zach9
Level 1: Cadet

Can i buy out my old phone if I used swap assurance to upgrade my phone

peterbarker
Level 1: Cadet

Any chance that SMS over WiFi will work on my unbranded Samsung S10e?I have been waiting for the last couple of months for it but its still not working.WiFi Calling works, I'll got the June update and I'll been checking every few days for another upd ...

cal_
Level 1: Cadet

HELP?! my screen on my s10 is broken and unusable, iv tried getting through to stay connected but even tho i am paying the $15 a month i am not coming up in the records so i cant make a claim through stay connected, i also am unable to speak to anyon ...

Claire63
Level 1: Cadet

I am unable to make WiFi phone calls using my personal prepaid account with my personal phone. However, I am able to make WiFi calls with my personal phone when I put my work phones Telstra postpaid account simcard in my phone (and unable to make WiF ...

raerae86
Level 1: Cadet

I'm not surprised. This has happened before many times. Lodged numerous complaints. Complaints management has rang me back once and left a message.. only 1 time i could not come to the phone. I have rang Telstra so many times, too man y to count. The ...

Flick3691
Level 1: Cadet

I recently broke the screen on my Samsung lease phone so went into the telstra store and updated to a new phone (and organised the fee for the damaged trade in) I now have to send the damaged phone back to telstra but can't use the screen any longer ...

A87maleaus
Level 2: Rookie

I ordered a s20 online on the 2/6. There's no updates whether it's been received by startrack. Would be nice to know if I'm being billed from the estimated delivery date on the email. 

Rob7663
Level 1: Cadet

i ordered a replacement phone 11-6-20 and am getting no where trying to get help thru Telstra, service thru the help line is hopeless and order tracking is worse, what is going on Telstra, you do not answer my online discussions and no one wants to h ...

Marten
Level 1: Cadet

I purchased a note 10 plus dual SIM from Samsung Australia. Apparently rich communications RCS are not able to be used with this device by Telstra. 

Hkc2020
Level 3: Gumshoe

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Eric_BKC
Level 2: Rookie

So I have Telstra Smart modem gen2. I used to use my mobile phone to play music over the wifi to router as DLNA through Yamaha network receiver. From router to the receiver they are connected by wired. Previously working fine and today I tried to pla ...

Fletch374851
Level 3: Gumshoe

Well i am using one now and welll for an oldie its a goodie i must say it a good cheap backup phone if ya ever in trouble

Dom2907
Level 2: Rookie

I have a Samsung S4 and I had the Telstra 24x7 app installed. I uninstalled it to re-install it as it was displaying add-ons in Italian? I tried to install My Telstra as 24x7 no longer available, but it tells me my device is not compatible. How do I ...

Bizzness
Level 2: Rookie

Okay, so i have a samsung s20 ultra which i recently upgraded to an esim and removed the physical sim and now i have no 5g Capabilities, i have restarted my phone, i have been into the connection settings to change it over to the 5g,4g,3g,2g and it s ...

DaisyCutter
Level 4: Private Eye

I realize this is an old model my wife has, but is there an update past 4.4.2? She says the version has always been 4.4.2 since purchase even though she has automatic updates turned on. Phone model number is GT-19195T and when checking for updates th ...

Baf19
Level 1: Cadet

Hi I'm been pulling my hair out. Just had a new install for nbn via fttn with telstra smart modem gen 2 . Whilst awaiting tec appointment I connected my mobile phone (Samsung) & pc to the internet as directed by telstra via modem using modems mobile ...

dmeggs
Level 1: Cadet

Hoping someone might be able to help me :-) We have a new Telstra one number service and am unable to receive calls on the new smart watch (ie the watch does not ring) over the Mobile network, when the handset is switched on. Hardware and SoftwareSam ...

Zach9
Level 1: Cadet

Can i buy out my old phone if I used swap assurance to upgrade my phone

peterbarker
Level 1: Cadet

Any chance that SMS over WiFi will work on my unbranded Samsung S10e?I have been waiting for the last couple of months for it but its still not working.WiFi Calling works, I'll got the June update and I'll been checking every few days for another upd ...

raerae86
Level 1: Cadet

I'm not surprised. This has happened before many times. Lodged numerous complaints. Complaints management has rang me back once and left a message.. only 1 time i could not come to the phone. I have rang Telstra so many times, too man y to count. The ...

Flick3691
Level 1: Cadet

I recently broke the screen on my Samsung lease phone so went into the telstra store and updated to a new phone (and organised the fee for the damaged trade in) I now have to send the damaged phone back to telstra but can't use the screen any longer ...

Stingum
Level 1: Cadet

I have duration set to maximum of 30 seconds, but I need longer, 45 seconds would be good.  how can I get this done. 

gergery
Level 1: Cadet

Hi there,  Samsung S7.  If someone leaves a message on message bank i receive no notification at all and it is not listed as a missed call on my phone, only a recent fault.If someone does not leave a message I do receive notification "Hangup message: ...

Galaxy9
Level 1: Cadet

Why am I getting the message SIM not provisioned for voice? And how do I fix it? Need it fixed ASAP very frustrating as the phone has been working fine all day

merek71
Level 1: Cadet

how hard is it to UNBLOCK a phonebought a phone from a work mate when he updated plantelstra gave new phone with new plan he sold me the old onetwo weeks later gets blocked by telstrawork mate goes into store which i will reveal if nothing happens wi ...

SRMMedia
Level 1: Cadet

Due to bad in-home signal strength I need wifi calling and over the past 3-4 months, it has been terrible. I have sent the phone away for repair and awaiting an answer. Has anyone had wifi calling issues?

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