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william_1
Level 2: Rookie

Hello friends, I recently encountered problems while using Skype. For some unknown reason, I keep getting logged out of Skype while on a conference call. I don’t know why this is happening and how to solve this issue. Can anyone provide any suggestio ...

Mudgus
Level 1: Cadet

I have just bought a new phone (outright) that requires a different sized SIM to my old phone. As I live in a rural area with no Telstra shop, do I have to wait for Telstra to send me a new SIM or can I buy a prepaid Telstra SIM at the post office, a ...

tlsyawn
Level 1: Cadet

Does anyone know if the blue tick testing has been done yet on the just released Galaxy A52 4G please?  If so does it make the grade as a remote device?  Thanks.

minionn
Level 1: Cadet

Someone not known to me was able to call forward all calls from my mobile to another unknown number.This was done without my knowledge or permission. How is this possible?

Weegie
Level 1: Cadet

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

s3
Level 3: Gumshoe

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

Morlo
Level 2: Rookie

Hi All,
I am sure this is not a samsung feature. But one day I woke up in the morning and all of a sudden my messagebank changed.

Previously, if a call was unanswered, it would be transferred to messagebank and on my mobile under messages there would b ...

Nakita71
Level 1: Cadet

I am trying to stop one mobile phone forwarding to another mobile phone. I have tried the #21#. Also tried ##code#send. Neither are working. I have also gone into the phone settings and turned off call forwarding that way, but still no luck.

Ando2
Level 3: Gumshoe

Does anyone know when telstra will bring back RCS setting to samsungI purchased my phone through telstra - the Z fold - and I dont have the TEL setting in the service provider section. I logged a fault with telstra & they have said it fixed - but sti ...

Dragon21
Level 1: Cadet

Callers to my phone are only hearing a prerecorded  message that may have been put there when buying the car .   How can I remove this so as to receive my calls. I don't use it in the car anyway.    Frustrated caller !!!!

john417
Level 2: Rookie

I try dialing 101 but the message comes back, "the person you are calling is not available, .. can't take a message..."  How do I setup or access message bank?

KS72
Level 1: Cadet

I'm having an issue. It only happens with 1 number , when I send an sms next to thet SMS it says SMS sent via server  Can someone please help me to work out how to fix it as it never used to do it .

Jane1990
Level 1: Cadet

Hi the screen has lifted off my galaxy watch and i was wondering how i go about getting it fixed and also if telstra stayconnected covers this? 

retnif
Level 2: Rookie

Hi all, this is my first post. I purchased a Samsung S21 Ultra on Monday and the Telstra team advised to click on the link on their website and claim the earbuds from Tuesday morning. I have now attempted this on several devices and I get as far as l ...

Grateful-Macca
Level 1: Cadet

Has anyone been able to activate a Galaxy Watch 46mm cellular used with s as an iPhone 12? In the Samsung Galaxy App when trying to connect to the Telstra network the error message says that Telstra does not support the device yet and they will notif ...

rob190
Level 1: Cadet

Good evening all!I have seen multiple threads in relation to my query but no resolution. I purchased a Telstra pre-paid Samsung Galaxy A20 though Australia Post and after a year Telstra decided to change our plans without notifying us, so I decided t ...

Franlia
Level 1: Cadet

I seem to have calls drop out when on 5g.Wondering if I need a new sim card.  Using one from my s8

F250
Level 1: Cadet

Trying to get kayo but keeps sending the pin to and old number I don't have any more 

Paotina
Level 1: Cadet

I have recently gotten Samsung S21+ and am having issues receiving text messages.. the messages come sometimes many hours after they were sent.. have TRIED getting help or at least acknowledgement from Telstra but not getting any response 

Mikael_Urkko
Level 2: Rookie

5 weeks ago, i went into the telstra store at west lakes, adelaide.i asked about getting my prepaid phone unlocked, they said it would take a few days.the day after, i got a text from the store telling me it would take 7-10 business days.i went back ...

Greg118
Level 1: Cadet

Hi, I'm on a telstra plan and would like to change to pre paid when the plan runs out. Can I do this with the same number and sim card?

EBXRVI
Level 4: Private Eye

I have a Samsung Tab S2 with a Prepaid Telstra 4G Data Sim.
I have never disclosed the number to anyone and I am enquiring is it possible to block all incoming phone calls to the number please.
I recently received two calls to the number in a very shor ...

Lej1
Level 1: Cadet

Hi there I'm  after some advice about getting an additional calling & texting add on to my current account. I have a month  by month  data plan for my tablet s6 lite which I bought last year outright & I also have a normal month by month text & call ...

mdog1
Level 1: Cadet

Hi Message bank is not set up , tried all the recommendationsWhen you dial 101 it says we cant take your message at this time please call again laterwhen you call the phone you can not leave a messageHelp i need the message bank to work

Barry43
Level 1: Cadet

I purchased the new Samsung s21. 1 week after purchase the phone started to drop out sim card and not recognising the sim. I have factory reset the phone, made sure it was set to sim 1 as that is where the sim card is and have had a new sim installed ...

tlsyawn
Level 1: Cadet

Does anyone know if the blue tick testing has been done yet on the just released Galaxy A52 4G please?  If so does it make the grade as a remote device?  Thanks.

Weegie
Level 1: Cadet

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

s3
Level 3: Gumshoe

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

retnif
Level 2: Rookie

Hi all, this is my first post. I purchased a Samsung S21 Ultra on Monday and the Telstra team advised to click on the link on their website and claim the earbuds from Tuesday morning. I have now attempted this on several devices and I get as far as l ...

woeful
Level 3: Gumshoe

My wife had a problem with her S10 last night (07/03/2021) whereby she had 2 Homepages. The top one could be moved/swiped away, the 2nd one remained fixed, non of the icons were responsive though except for Settings. We could get into the settings bu ...

Hkc2020
Level 4: Private Eye

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Artslet4
Level 2: Rookie

My Samsung mobile works on OPTUS with VoLTE lite Wi-Fi calling, but despite promises from Telstra sales people my new sim and plan  (which they claim is suitable for Wi-Fi calling over VoLTE } after they ported my number does not work in VoLTE mode.. ...

natty167
Level 2: Rookie

Telstra is advising it won't send MMS - it used to - it won't work on Samsung s9 or Apple 11 - does anyone know how to fix this or do I have to contact Telstra

-Palebushman
Level 1: Cadet

Purchased the Galaxy A21s 32GB Black outright phone, and unfortunately I did not have a working printer available to print out the proof of purchase. My credit card account shows only the payment reference number as 132200. Lets not go there, save to ...

Deemendham
Level 1: Cadet

I have recently submitted an activation for. New phone for my daughter yesterday and it is still not activated please assist me

DaveDone
Level 1: Cadet

I purchase a Samsung 20 from Telstra 10/03/2020 and my usb port in not functioning 100% will charge only.Telstra said i should claim it on line I cannot find out where. Chat doe not work anymore

LilL10
Level 2: Rookie

When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does), so we could listen to the message on ...

Eric_BKC
Level 2: Rookie

So I have Telstra Smart modem gen2. I used to use my mobile phone to play music over the wifi to router as DLNA through Yamaha network receiver. From router to the receiver they are connected by wired. Previously working fine and today I tried to pla ...

OL_Mate
Level 3: Gumshoe

Hello all, I've never had this issue until I updated to my current phone (Galaxy S10) late last year.From day 1 I've been unable to get my hotspot to work, it connects to basically every other device, but with the disclaimer that 'internet may not be ...

A87maleaus
Level 2: Rookie

I ordered a s20 online on the 2/6. There's no updates whether it's been received by startrack. Would be nice to know if I'm being billed from the estimated delivery date on the email. 

Rob7663
Level 1: Cadet

i ordered a replacement phone 11-6-20 and am getting no where trying to get help thru Telstra, service thru the help line is hopeless and order tracking is worse, what is going on Telstra, you do not answer my online discussions and no one wants to h ...

Marten
Level 1: Cadet

I purchased a note 10 plus dual SIM from Samsung Australia. Apparently rich communications RCS are not able to be used with this device by Telstra. 

Fletch374851
Level 3: Gumshoe

Well i am using one now and welll for an oldie its a goodie i must say it a good cheap backup phone if ya ever in trouble

Dom2907
Level 2: Rookie

I have a Samsung S4 and I had the Telstra 24x7 app installed. I uninstalled it to re-install it as it was displaying add-ons in Italian? I tried to install My Telstra as 24x7 no longer available, but it tells me my device is not compatible. How do I ...

Bizzness
Level 2: Rookie

Okay, so i have a samsung s20 ultra which i recently upgraded to an esim and removed the physical sim and now i have no 5g Capabilities, i have restarted my phone, i have been into the connection settings to change it over to the 5g,4g,3g,2g and it s ...

DaisyCutter
Level 4: Private Eye

I realize this is an old model my wife has, but is there an update past 4.4.2? She says the version has always been 4.4.2 since purchase even though she has automatic updates turned on. Phone model number is GT-19195T and when checking for updates th ...

Baf19
Level 1: Cadet

Hi I'm been pulling my hair out. Just had a new install for nbn via fttn with telstra smart modem gen 2 . Whilst awaiting tec appointment I connected my mobile phone (Samsung) & pc to the internet as directed by telstra via modem using modems mobile ...

Alternate
Level 2: Rookie

Hi, I'm looking at buying a Samsung Galaxy A20 which is 'Pre-paid'. Am I able to continue using my existing contract? Thanks in advance.

randall3
Level 2: Rookie

Got the cellular version of the 46mm galaxy watch. Phone calls and emails work perfectly; I can go anywhere without my phone and 4G takes over. However, SMS will only work when the watch is within Bluetooth range of my phone. Resetting the watch or r ...

Johnkpage
Level 1: Cadet

I am enquiring which is the most cost effective way to have Internet access when there is no landline. I presently tether my mobile to my laptop and tablet. Can you help me 

Digzzy
Level 2: Rookie

I have the Samsung Galaxy S20 FE. I have just updated Android 11 and have noticed that some of my apps take a long time to load while on the mobile 4G network. all my Apps work just fine while conected to WiFi, but some don't work properly or take a ...

Croolies
Level 1: Cadet

not too happy on this one. Straight out of the box the phones already up to 51deg C just setting up, then a day later YouTube closes and phone gets too hot and very laggy. Camera does the same gets too hot and overheating. Battery from full charge 7a ...

Jo184
Level 1: Cadet

I get this message randomly when people are sending photos.  Sometimes I get a photo and sometimes the message with a link to download the photo.  I have tried Connection settings->mobile networks-> Access Point Names) & selected reset defaults from ...

Bustercakes
Level 1: Cadet

Loving the Samsung Galaxy A11. Samsung is a great, reliable product. The A11 is satisfactory and to my liking. Just a damn financial headache when it comes to having to deal with Telstra and the disappointment due to lack of vital communication  ..

GAVIN52
Level 1: Cadet

Samsung 20 drops out on calls. Googled this and it is a problem. I did what they suggest. Did not help. I can be talking and hear the other person but they can't hear me.

WFPL
Level 5: Eagle Eye

In August last year I logged out of My Telstra App on my Samsung 10 (Android Version 10, One UI 2.5, Security patch 1.12.20). because my app was showing my data in MB instead of GB. When I tried to log back in I couldn't. Since then I gave tried unin ...

cbellew
Level 1: Cadet

I just bought a Samsung Galaxy S21 Ultra. I had a Galaxy Note 9. I used the Telstra app to transfer my service from the old phone to an eSIM on my new phone. After it was installed I didn't have phone service on either my old phone or my new phone so ...

Me_ho
Level 1: Cadet

Why Telstra is not selling s21 ultra 512gb?

Sunny46
Level 1: Cadet

For some reason my home phone no longer has call diversion to my mobile when I am not at home to answer.If I put call diversion on my home phone it just goes straight to message bank without ringing and not even to mobile

Minnow
Level 4: Private Eye

I received a email about up coming changes to my Telstra prepaid wireless broadband and I had some questions in relation to that. The only way I could try and get a consultant to answer the question was through the My Telstra App which was useless. W ...

INSIGHTSA
Level 1: Cadet

When a caller rings my phone it states 'engaged'  ...when it is not engaged ..? 

dave8888
Level 1: Cadet

I'm ready to ore order a S21 but do not see the option to include Stayconnected. Is this still available? I damage my phone too often to not include this..

Katoscka1
Level 1: Cadet

I have a Galaxy Note9 (Software version 11.5.03.24 and call version 11.5.10.28 - latest version)) that goes directly to message bank when someone tries to ring.  I have:  Checked Flight Mode (it's off), checked DND (it's off), checked blocked numbers ...

Baynie
Level 1: Cadet

My Watch3 LTE, when in eSim only mode does not receive SMS texts. I'm with Telstra and have the eSim activated.Any advice?

DLIV
Level 1: Cadet

This is a note of a solution rather than a question per se. I got a 46mm Samsung watch for Christmas and was able to connect it to Telstra through my Samsung phone.  It was working well and would ring when calls came in, even when I was nowhere near ...

Treadders
Level 2: Rookie

Hey all
I've got a Samsung S10, all updates done.

For a few weeks now, the phone no longer beeps or vibrates when I say "Ok Google"

I've tried uninstalling and reinstalling the app, cleared the cache, force stopped, rebooted the phone, done a soft reset ...

marcella2
Level 1: Cadet

I am trying to unlock my pre paid mobile phone to change to Aldi prepaid mobile. Having trouble doing this?  Need help. Thanks 

SimonMackay
Level 1: Cadet

I have Telstra Mail email set up on my smartphone and my laptop computer. But recently I have noticed I am having trouble with allowing all devices to sync my email inbox concurrently. They are all set up to use IMAP protocol because Telstra Mail imp ...

tandamum
Level 1: Cadet

I’m just wondering why it’s taking so long to unlock my Telstra phone. I have done all they ask, paid $80 fee, supplied IMEI number, and model. I have now spoken to 4 different agents, who say they will get back to me but they never do. I was told to ...

JOB14
Level 1: Cadet

Hey,  first post here.   Just looking at moving to Telstra on a sim only 5g plan. I have two questions,  firstly,  when I got to the point of needing an sms code,  the site would not key me input the code,  only the first digit,  I tried 2 different ...

SlipKnot
Level 3: Gumshoe

  I had this service per date on my Samsung S20 Ultra Telstra post paid plan. I have recontracted another 12mths same device, same number but its not working now. I have spent last 3 days chatting online on 24/7 app with n value. I have developed CTS ...

kirkirt94
Level 1: Cadet

But 

Riggsy
Level 1: Cadet

Recently I have had a few staff come to me with issues relating to voice messages on Samsung devices.  People are leaving messages but when our Staff open them, they appear as 'No Subject' and when they try to open them.....nothing happens - They fai ...

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