Franlia
Level 1: Cadet

Call drop out

I seem to have calls drop out when on 5g.

Wondering if I need a new sim card.  Using one from my s8

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3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Call drop out

The SIM card should be OK.

 

Which model phone is it? I do notice on my Note10+5G that there may be a small gap in the call (< a second) when transitioning from a 5G back to a 4G area (the 5G has only been active in my area for a couple of weeks). The same type of thing used to happen when the 4G network was initially getting rolled out.

 

I wouldn't expect a full dropout of the call though.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
TommyR
Support Team
Support Team

Re: Call drop out

Hi Franlia. 

Are you still having issues with your calls dropping out? 


If so can I get your suburb and postcode to check on known issues in the area?

 

- Tom
 

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TommyR
Support Team
Support Team

Re: Call drop out

Hi Franila. 

 

Just checking in to see if you need a further hand?

 

- Tom

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