This thread is now archived and closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
AG1978
Level 1: Cadet
April 2018
Changed from iphone to Samsung s8
Just changed from iPhone 5 to s8 and live pass wont access live matches
Was this helpful?
- Yes it was, thank you
- No, I still need help
Thank you for your feedback
Thank you for your feedback
1 REPLY 1
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Support Team
April 2018
Re: Changed from iphone to Samsung s8
Hi AG1978,
We're sorry to hear you're experiencing issues accessing premium content.
I'd recommend attempting below
- Please completely uninstall the app, restart the device & then re-download
- Please make sure you have location settings turned on & allowed the AFL Live app to use your location
- Please ensure you've cleared the cache on your device
In most cases, if you're having any difficulty streaming, I'd recommend attempting the steps here as this will help resolve most issues you encounter.
Please let me know how you go.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
All moderation actions are supported by the CrowdSupport Community Guidelines
Related Content
-
changing handsets
Find out more