Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
Changes to pre-paid
I note you are changing pre- paid to no roll-over and any unused credits will be lost.
To say I am angry is am understatement..I have $123 in credit and I am going to lose them all.
That is THEFT in my book.
I should be refunded that amount.
I think the Telecommunications Ombudsman might agree with me.
Totally DISGUSTING way to treat your customers.
- 0 Likes
- 373 Views
- 2 Replies
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: Changes to pre-paid
It sounds like you are on one of the old Long Life plans and are being rolled onto one of the new Telstra Mobile Casual Plans (which Telstra are allowed to do).
Your first step in querying what will be happening to your extra credit is call 132200 and say "Prepaid" at the prompt.
If you want to take it up with the TIO, then visit tio.com.au (although this process has been going on for quite a while now, so the issue should have already been dealt with if the Ombudsman thought that there was a problem with it).
- 0 Likes
- 1 Reply