Didnt receive my galaxy buds pro with my new phone

[GLADY]

pre ordered an s21 ultra with the bonus ear buds.. however, i never received the ear buds today with the phone? who do i contact?

[bennymx304]

Yes same here.

[Flynn11]

Same here. Phone received today but no ear buds. What's the process?

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@GLADY wrote:

pre ordered an s21 ultra with the bonus ear buds.. however, i never received the ear buds today with the phone? who do i contact?

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[Rach2410]

Same here not sure how to redeem?

[Jupiter]

Try going to the Samsung Members app on your phone and then click on "Benefits".

[ic_trab]

If it does not show up under "Benefits", go here to redeem: https://samsung-redemption.com/customer/#/gwp/redemption/form/tnc

[TY17]

The last phone I got off Samsung with that deal they did not automatically come with the phone you had to go to Samsung redeem page and fill it out with your receipt number

That had to happen with all telcos doing that deal