LilL10
Level 2: Rookie

How to forward voicemail message to mobile message app as amr file

Answered

When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does), so we could listen to the message on our phone without having to phone into 101.  One of us got a new sim yesterday and now the messages are not being forwarded to the message app on the mobile phone.  We tried the txt "AUDIO ON" to 144 but still didn't work. Any ideas how to get this functionality back?

1 ACCEPTED SOLUTION

Accepted Solutions
LilL10
Level 2: Rookie
Accepted Solution

Re: How to forward voicemail message to mobile message app as amr file

Thank you, our steps to solve the issue were:

  • Txt "AUDIO OFF" to 144
  • Wait to get confirmation txt that audio is off
  • Txt "AUDIO ON" to 144
  • Wait to get confirmation txt that audio is on
  • Restart Samsung Galaxy S9 mobile phone
  • After restart, get someone to call your mobile number and let the call go to message bank and leave a test message and hang up
  • You will now get the .amr file as a txt and if you have that person as a contact on your phone it will show as a txt from that contact.

 

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3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: How to forward voicemail message to mobile message app as amr file

Go into Messages, then settings, then Chat settings, then Rich Communication settings and make sure that it is turned on.

 

Then send "Audio off" to 144, wait a few minutes and then send "Audio on" to 144.

Hopefully it should kickstart it.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
LilL10
Level 2: Rookie
Accepted Solution

Re: How to forward voicemail message to mobile message app as amr file

Thank you, our steps to solve the issue were:

  • Txt "AUDIO OFF" to 144
  • Wait to get confirmation txt that audio is off
  • Txt "AUDIO ON" to 144
  • Wait to get confirmation txt that audio is on
  • Restart Samsung Galaxy S9 mobile phone
  • After restart, get someone to call your mobile number and let the call go to message bank and leave a test message and hang up
  • You will now get the .amr file as a txt and if you have that person as a contact on your phone it will show as a txt from that contact.

 

View solution in original post

Armory22
Level 1: Cadet

Re: How to forward voicemail message to mobile message app as amr file


@LilL10 wrote:

When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does),   mcdvoice    so we could listen to the message on our phone without having to phone into 101.  One of us got a new sim yesterday and now the messages are not being forwarded to the message app on the mobile phone.  We tried the txt "AUDIO ON" to 144 but still didn't work. Any ideas how to get this functionality back?


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