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Level 2: Rookie

Nano Sim Activation

Answered
I got a new sim card today for my S10 how long do I need to eat for activation? I thought they said 2 - 4 hours and still not activated.
1 ACCEPTED SOLUTION

Accepted Solutions
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Level 23: Superhero
Accepted Solution

Re: Nano Sim Activation

The only department in Telstra who can visualize the activation process is the "Activation Centre" who operate business hours. If an activation gets stuck they can push it through. It's very hard to get to speak to them but Mobile Support has access to that department.
You may have to ring more than once to get an operator who will put you through
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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12 REPLIES 12
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Level 23: Superhero
Level 23: Superhero

Re: Nano Sim Activation

You could try calling the mobiles team on 13 22 00 or use the Live chat link below in my signature.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 23: Superhero

Re: Nano Sim Activation

Whst time of the day was it started?
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
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Level 2: Rookie

Re: Nano Sim Activation


Hi ProfessorPhone, it was started at 3.10 pm today.
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Level 2: Rookie

Re: Nano Sim Activation

I tried calling and was told by recording to call back in the morning and live chat wont help either. Thanks for your suggestions.
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Level 20: Director
Level 20: Director

Re: Nano Sim Activation

I don't recommend eating your sim card. 😂😂
I am not a Telstra employee, so all opinions are my own, I have been around Telstra products a long time and have a reasonably strong general tech knowledge. .
Highlighted
Level 23: Superhero
Accepted Solution

Re: Nano Sim Activation

The only department in Telstra who can visualize the activation process is the "Activation Centre" who operate business hours. If an activation gets stuck they can push it through. It's very hard to get to speak to them but Mobile Support has access to that department.
You may have to ring more than once to get an operator who will put you through
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

View solution in original post

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Level 2: Rookie

Re: Nano Sim Activation

Whoops, hope it gave you a laugh.
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Level 2: Rookie

Re: Nano Sim Activation

24/7 said my sim was active then said up to 24 hours. My phone now says not recognised on the network. I guess I'll just have to be patient.
Highlighted
Level 23: Superhero

Re: Nano Sim Activation

Please ensure you are regularly rebooting your phone.
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Highlighted
Level 2: Rookie

Re: Nano Sim Activation

Thank you I had been doing that.
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Level 2: Rookie

Re: Nano Sim Activation

Thanks for your advice everyone. I was able to call while at work today and got a very helpful tech person who got my SIM activated, then messaged and called me to confirm my phone was working properly.

Without the help and advice here I wouldn't have had the correct information or contact to get it sorted so thanks again.
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Level 1: Cadet

Re: Nano Sim Activation

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