Tanami50
Level 1: Cadet

Outlook keeps asking for Email password on android phone.

Hi,

Bigpond for some reason has become a pain in the posterior. 

Was working fine through Outlook on my Samsung s10 but recently keep having to input my incoming/outgoing password to send/receive emails. 

What's going on?

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2 REPLIES 2
Jen26
Level 3: Gumshoe

Re: Outlook keeps asking for Email password on android phone.

To Tanami50, the problem that you are having isn't actually with a big pond, it is with Microsoft as they own outlook.com and if you haven't paid for using their service then this could be the problem, otherwise, it might be a Scam artist, trying to get you to give out your password because big pond Telstra would never ask you to do this& they always tell ppl to Never give out your password to anyone, ever. So, please don't give out your password as it sounds more like a scam, artist trying to get your personal information so please don't do it& contact Telstra Through the Telstra app and tell them what has been happening to you. This is the best advice I know that I can help give you, to resolve your problem, but be careful and don't ever give your password to anyone else as. I know Telstra Bigpond would never ask you to give out your password and it sounds very dodgy to me. I have been with Telstra Bigpond for over 2years+, and they have never asked for my password ever. I hope this helps you to solve your problem.

 

Jen26
Tanami50
Level 1: Cadet

Re: Outlook keeps asking for Email password on android phone.

Hi Jen, 

I'm paid up with Microsoft.

The password is only entered through settings, just repeatedly. 

Thanks for the reply.

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