brcw
Level 2: Rookie

Stop Phone Asking to Connect Telstra Air

We use Telstra for our home internet (cable).  However my mobile phone service provider is Vodafone.  I am using a factory refurbished Samsung Galaxy 6 Edge phone and it has a Telstra app from its original purposing which I can disable but not delete.  My problem is that when I'm at home the phone insists on asking to connect to Telstra Air rather than our own wifi.  As it then fails to connect the smart switch causes it to use my Vodafone mobile data instead.  How can I make it ignore Telstra Air and connect to the real home wifi from our Telstra cable modem?  I really don't want it ever asking me to connect to Telstra Air - it seems to scan for it all the time when I'm out, running down the battery.

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13 REPLIES 13
DeltaSquad
Telstra (Retired)
Telstra (Retired)

Re: Stop Phone Asking to Connect Telstra Air

@brcw

 

Is your phone asking you to sign in, or asking you to join the Telstra Air Network?

 

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brcw
Level 2: Rookie

Re: Stop Phone Asking to Connect Telstra Air

Asking to sign in !
DeltaSquad
Telstra (Retired)
Telstra (Retired)

Re: Stop Phone Asking to Connect Telstra Air

You should just be able to forget the Telstra Air Network to stop this from happening.

 

 

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brcw
Level 2: Rookie

Re: Stop Phone Asking to Connect Telstra Air

I select "Forget network" each time. It returns within a few hours.

Hunter-IT
Level 20: Director

Re: Stop Phone Asking to Connect Telstra Air

Telstra air is seperate from the embeded software and you should be abke to ininstall it from app manager i did on my s7
I am not a Telstra employee, so all opinions are my own, I have been around Telstra products a long time and have a reasonably strong general tech knowledge. .
brcw
Level 2: Rookie

Re: Stop Phone Asking to Connect Telstra Air

There is no Telstra Air app on the phone, just one called Telstra which I cannot uninstall but I have disbaled it.

brcw
Level 2: Rookie

Re: Stop Phone Asking to Connect Telstra Air

Any other thoughts, this is driving me crazy.  Although the Telstra app is disabled I still get the request to connect to Telstra Air a number of times every day.  Also another one called Fon wifi pops up regularly as well.

Hunter-IT
Level 20: Director

Re: Stop Phone Asking to Connect Telstra Air

This is the app you need to remove

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I am not a Telstra employee, so all opinions are my own, I have been around Telstra products a long time and have a reasonably strong general tech knowledge. .
brcw
Level 2: Rookie

Re: Stop Phone Asking to Connect Telstra Air

The only one of those on my phone is the second one, just labelled Telstra. It doesn't give me an option to uninstall so I have disabled it, but it hasn't helped.
Iain_T
Telstra (Retired)
Telstra (Retired)

Re: Stop Phone Asking to Connect Telstra Air

Hi brcw, 

 

If you set forget the Air Network in your WiFi settings and turn off auto search WiFi connections, this will stop the pop up. Your mobile should then only connect to your home WiFi or the last WiFi connection made. 

 

 

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timrichardson
Level 2: Rookie

Re: Stop Phone Asking to Connect Telstra Air

But when you want to use Telstra Air outside of home, the wifi network gets added again. Detecting and switching to Telstra Air is often what you want away from home, and never what you want when you're at home. It seems insane to me that the Telstra Air app can't manage this somehow: We need a setting "never prefer Telstra Air over these wifi networks".  I did not find a solution better than disabling Telstra Air on my broadband package, which is sad because it was the main reason I swapped to Big Pond.

brcw
Level 2: Rookie

Re: Stop Phone Asking to Connect Telstra Air


@Iain_T wrote:

Hi brcw, 

 

If you set forget the Air Network in your WiFi settings and turn off auto search WiFi connections, this will stop the pop up. Your mobile should then only connect to your home WiFi or the last WiFi connection made. 

 

 


Thanks, seems the best of several bad options.  The downside is that I will have to manually activate the auto search every time I visit another office, airlines lounges and so on.

TommyR
Support Team
Support Team

Re: Stop Phone Asking to Connect Telstra Air

Hi brcw, 

To disconnect from the Telstra Air Network, simply turn the Wi-Fi off on your device. This will force your device to disconnect from Telstra Air.


If you have the Telstra Air App installed on your device, you can also open the app and select Disconnect.


On Android and iOS devices you can also choose to Forget a network. Your device will delete your login details and your device will not try to automatically connect to it.


Open the Wi-Fi network list in your device settings, tap the network name, and select Forget.

Regards - 

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