Level 1: Cadet

Telstra has set incorrect tracking number

Pre ordered phone with order number attached on my confirmation thought nothing of it. I check the status and i was in progress for 3-4 weeks until it had changed to being completed.


Due to not be in the office at the time and the tracking nunber still not working i was unable to get a feel where it was. My boss called saying there was a parcel at the office say someone had something from startrack that he couldn't sign for which i knew.


I have tried the number it pulls up my order and takes me to the startrack sight saying its incorrect. I cannot get into contact with anyone at telstra.


Assuming it went to the nearest post they said i cant pick it up since i dont know the tracking number so im stuck with know way to contact telstra to confirm a number. 


Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit