AG32
Level 1: Cadet

Telstra Message Support Service

I am about to upload one of the most ridiculous customer service conversations I have ever endured. It took everything in me at the end to not curse. 

 

 

 

 

 

 

 

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Message Support Service

The link for live chat is https://livechat.telstra.com but Live Chat isn't working a lot of the time.

 

The problem is going to be that the system automatically cancels Prepaid services 6 months after the last recharge expires. I am not sure that there is actually a way around it.

 

You may be better off lodging a formal complaint via https://telstra.com/complaints

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