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Changes to some of our Mobile Plans

What is changing?

We recently sent you a notice that we intend to move your mobile service to our $50 Mobile Plan Small plus a $5 credit for 6 months from 17 June 2020. Your monthly cost will reduce to $45 for 6 months, after this your plan cost will be $50 per month.

 

Mobile Plan

 

Monthly Charge

Non-shared Data Allowance

Contract

Call inclusions

Mobile Plan Small

$50

($45 for the first 6 months)

30GB

No excess data charges in Australia*

Month to month

UNLIMITED

Talk, text & MMS in Australia to standard Australian numbers

MessageBank and MessageBank  Plus

Critical Information Summary

 

 

What do I need to do?

If you’re happy to move to the new plan, you don’t need to do anything; your service will automatically be moved to the new plan after 17 June 2020.

 

If you don’t want to move to the new plan, you can change plans or cancel your service at any time without cancellation fees.

 

How does this affect my service?

Your plan will change, including your monthly charge, and you’ll get the new call, SMS and data allowance outlined in your notification. For more information on your new Mobile Plan Small see here.

 

What other mobile plans do you offer?

For more information on our current mobile plans, visit our online store.

  

 

Additional FAQs:

 

When will the plan change happen?

The plan changes will take effect from 17 June 2020.

 

How do I know what plan I’m on?

Just check your most recent Telstra bill. The name of the plan will be listed against each service.

 

What are my options if I don’t want to change plans?

If you don’t want to move to the new plan, you can change plans or cancel your service at any time without cancellation fees. We have other great plans that may suit your needs and help ensure you get the best value. For more information on our current mobile plans, visit our online store or your nearest Telstra Store.

 

Because you’ve been on your plan for more than 12 months, there is no early termination charge to pay if you choose not to stay with us. The only exception is if you are still paying off a mobile handset, in which case, if you decide to leave, you have to pay out any remaining handset charges.

 

I registered for COVID-19 bonus data. Will I still have access to this data (25GB for 30 days)?

This data will not be removed when plans are updated. Unused bonus data expires 30 days after bestowal. Please see here for more detail.

 

My notification refers to no excess data charges in Australia – what does this mean?

With our new plans, we don’t charge excess data charges if you go over your data allowance in Australia.

 

Instead, if you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means it is not suitable for HD video or high speed applications and means that some web pages, videos, social media content and files may take longer to load, but you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes. The speeds you actually receive may vary depending on a range of factors including your device, location, user name and download sources.

 

To learn more see here.

 

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

 

Refer to this link for more information on the Fair Play Policy.

 

What if I don’t want my service to be slowed and would like to pay $10/GB for extra data?

If you would like more full-speed data, you can move up to a plan with a larger data allowance

 

My notification refers to no lock-in plan – what does this mean?

This means that your new plan is a month-to-month mobile plan with no lock-in. With no lock-in, you can change your plan once a month or cancel your service when you want.

 

If you cancel your service, you will receive a pro rata refund for the remainder of your month’s service charges. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing for them on your next bill.

 

My notification refers to unlimited calls to standard Australian numbers – what does this mean?

This means that you are able to make unlimited calls in Australia, at no extra charge, to the following numbers:

  • Local and STD calls to a landline
  • Mobile phones within Australia
  • Most 11xx, 12xx, 13xx and 1800 numbers

What type of calls are not covered by unlimited calls in Australia to Standard Australian numbers?

Calls that are not covered:

  • Calls to Premium numbers
  • Calls to 12xx
  • Calls to Satellite numbers
  • Calls made to overseas numbers
  • Calls made while overseas

 

I currently have a paid data pack. Will this be removed?

Yes, this data pack will be removed. Your new plan will represent more data than your previous plan plus paid data pack. Your new plan also includes unlimited talk, text & MMS in Australia to standard Australian numbers. Your cost per month should

 

I currently pay $10 for Peace of Mind data (speed capped at 1.5mbps after included data is consumed). Will this be removed?

Yes, this will be removed. Your new plan includes no excess data charges – see ‘My notification refers to no excess data charges in Australia – what does this mean?’

 

Want to know more about plans?

Click below for more information on:

Mobile plans

 

I would like to know more – who can I talk to?

Due to COVID-19 restrictions, our contact centres are operating with reduced staff volumes. Expect longer than usual wait times if seeking customer service by phone.

 

You can get help through our Support centre or via the My Telstra. Thanks for your patience as we work through this.

 

 

The latest Coronavirus updates for our customers

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