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Changes to some of our Mobile Plans

Changes to some of our Mobile Plans


What is changing?

We recently sent you a notice to inform you we are making changes to our plans.

We will be updating your mobile service to our new Small Business Mobile Plan or Medium Business Mobile Plan from 9 June 2021. You’ll receive more data and all calls to standard Australian numbers are included.


The details of your new plan are shown below (please refer to the notice we sent you):

Mobile Plan

Monthly Charge

Non-shared Data Allowance


Call Inclusions

Business Mobile Plan - Small



Month to month


UNLIMITED Talk, text & MMS in Australia to standard Australian numbers, MessageBank and MessageBank Plus


Business Mobile Plan - Medium



*No excess data charges in Australia

Critical Information Summary

All inclusions for use in Australia. Once you exceed your included data allowance, your speed will be capped at 1.5Mbps; and slowed further in busy periods.


Why have we made these changes?

We created these new plans to better meet the current and future needs of our customers. As part of our commitment to simplify our products and plan offerings, we’re moving all customers to our latest mobile plans.


I do not want to move to the Small or Medium Business Mobile Plan

Our plans are month to month, so you can change to another plan or cancel your existing plan at any time without cancellation fees. Visit the online store to see details of other plans.

If you cancel your plan but are still paying off a mobile handset, you’ll need to pay out any remaining handset charges. This also applies to repayments on any accessories that are attached to your plan.


How does this change affect my service?

Your monthly plan charge will change, and you’ll get the new data allowance outlined in your notification.


What other mobile plans do you offer?

For more information on our current mobile plans, visit our online store or your nearest Telstra Store.


Do the updated plans include 5G network access?

No, the Small Business Mobile Plan does not include 5G access. Our Medium Business Mobile Plan ($65/mth, 80GB) or higher, provides 5G network access on a compatible device in selected areas. Outside of 5G areas you’ll switch to 3G/4G.


I changed plans recently and already have one of Telstra’s new plans.

Please ignore this notification if you are on one of Telstra’s new plans.


How do I know what plan I’m on?

Just check your most recent Telstra bill. The name of the plan is listed against each service.


When will the plan change happen?

We will begin automatically updating plan changes from 9 June 2021.


I would like to know more – who can I talk to?

The best way to get in touch directly is by sending us a message in the My Telstra App. Simply tap on the Get help tab and then tap on either Message us or the blue message icon.


For general information on Telstra’s products and plans, you can also visit the Support Centre.

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