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Changes to your Mobile Plan

What is changing?

We recently sent you a notice to inform you we are making changes to our plans. We will be upgrading your mobile service to our new Medium Plan ($65/mth, 80GB data) from the date outlined in your notice.

 

Why have we made these changes?

We created these new plans to better meet the current and future needs of our customers. As part of our commitment to simplify our products and plan offerings, we’re moving all customers to our latest mobile plans.

 

What do I need to do?

You don’t need to take any action. The plan change will happen automatically. You will see your updated plan name and monthly cost on your next bill after the plan change date outlined in your notice.

 

Your new plan at a glance

 

Mobile Plan

Monthly Charge

Non-shared Data Allowance

5G Network Access

Contract

Call Inclusions

Mobile Plan Medium

$65

80GB

No excess data charges in Australia

Yes

Month to month

Unlimited talk, text & MMS in Australia to standard Australian numbers

 

MessageBank and MessageBank Plus


Critical Information Summary
If you exceed your included data allowance, speeds are capped at 1.5Mbps

 

 

What other mobile plans do you offer?

For more information on our current mobile plans, visit our online store.

 

 

Additional FAQs:

How does this change affect my service?

Your monthly plan charge will change, and you’ll get the new data allowance outlined in your notification. Your plan includes unlimited calls and texts in Australia to standard Australian numbers.

 

How do I know what plan I’m on?

Just check your most recent Telstra bill. The name of the plan will be listed against each service.

 

What are my options if I don’t want to change to this plan?

If you don’t want to move to the new plan, you can change plans or cancel your service at any time without any plan early termination fees.

 

If you want to change plans, you can find more information about our current mobile plans and find the right plan for your needs by visiting our online store or your nearest Telstra Store.

 

Just remember, if you cancel your plan but are still paying off a mobile handset or accessories, you’ll need to pay out any remaining handset and accessory charges. You can check the outstanding amount owed for your device using the My Telstra app.

 

I currently have a paid data pack. Will this be removed?

Yes, this data pack will be removed. Your new plan will represent more data than your previous plan plus data pack. Your new plan also includes unlimited talk, text & MMS in Australia to standard Australian numbers.

 

My notification refers to no excess data charges in Australia – what does this mean?

With our new plans, you don’t pay extra if you go over your data allowance in Australia.

Instead, if you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means it is not suitable for HD video or high speed applications and means that some web pages, videos, social media content and files may take longer to load, but you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes. The speeds you actually receive may vary depending on a range of factors, including your device, location, user name and download sources.

 

To learn more see here.

 

You must comply with our Fairplay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion, to the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service. Refer to this link for more information on the Fair Play Policy.

 

What if I don’t want my service to be slowed and would like to pay $10/GB for extra data?

If you would like more full-speed data, you can move up to a plan with a larger data allowance.

 

My notification refers to unlimited calls to standard Australian numbers – what does this mean?

This means that you are able to make unlimited calls in Australia, at no extra charge, to the following numbers:

  • Local and STD calls to a landline
  • Mobile phones within Australia
  • Most 11xx, 12xx, 13xx and 1800 numbers

What type of calls are not covered by unlimited calls in Australia to Standard Australian numbers?

Calls that are not covered:

  • Calls to Premium numbers
  • Calls to 12xx
  • Calls to satellite numbers
  • Calls made to overseas numbers
  • Calls made while overseas

Do the updated plans include 5G network access?

Yes, 5G access is included in our Medium Mobile Plan ($65/mth, 80GB) or higher, which provides 5G network access on a compatible device in selected areas.

 

I would like to know more – who can I talk to?

The best way to get in touch directly is by sending us a message in the My Telstra app. Simply tap on the Get Help tab and then tap on either Message us or the blue message icon.

For general information on Telstra products and plans, you can also visit the Support Centre.

 

Version history
Revision #:
3 of 3
Last update:
December
Updated by:
 

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