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Telstra Caller Tones Exit

From 10 December 2020, the Caller Tones service will no longer be offered. This means you will no longer be able to subscribe or purchase new tones. For existing subscribers, any charges incurred prior to the cease date will appear on your next bill. There will be no further charges for this service after this date.

From 10 January 2021, we will progressively deactivate the service and you may still have your Caller Tones song play for their incoming callers for a while. At the conclusion of the service being removed, your callers will no longer hear your Caller Tones song when they ring you and your service will default back to a standard ringing tone.


Frequently Asked Questions

Why is Caller Tones no longer being offered?

The Caller Tones product is being closed as part of Telstra’s strategy to simplify our range of services offered to customers. By simplifying our offerings, we can focus on improving key services our customers depend on and ensure we provide optimal experiences you deserve.

When will Telstra stop offering Caller Tones?

From 10 December 2020, you’ll no longer be able to subscribe or purchase new tones if you are a new or existing customer. This means no new fees for the service will be incurred after this date (any fees incurred prior to the cease date will appear on your next bill). If you are an existing customer, you can still manage your Caller Tones service and your callers can continue to hear your existing Caller Tones songs until at least 10 January 2021, when we will begin to progressively deactivate the service over time.

Where can I find alternative services to Telstra Caller Tones?

There isn’t an alternative service that Telstra provides like Caller Tones.

I am signed up to a Telstra Caller Tones service, how will my service be affected?

As an existing subscriber, you will continue to have access to the service up to and including 10 December 2020, unless you decide to cancel your subscription earlier. You will no longer incur fees for the service after 10 December 2020.

What happens to all my purchased tones?

From 10 December 2020 your account will remain in place to manage your existing purchased tones or unsubscribe until we progressively deactivate the service starting from 10 January 2021. Once deactivated, your account and all purchased tones will no longer be available.

Is there anything I need to do?

No. There is nothing you need to do as the ceasing of charges and closing of the Caller Tones service will happen automatically.

 

What will callers hear when they ring my mobile after the Caller Tones service has been closed?

After 10 January 2021, we will begin deactivating the Caller Tones service from our system. Once deactivated your mobile phone service will default to the standard ringing tone.

Note that our deactivation activities may take some time to complete, meaning some existing customers may still have their Caller Tones song play for their incoming callers for a while beyond 10 January 2021 as we progressively deactivate the service over time. Should your Caller Tone song continue to play for a period beyond 10 January 2021, you will not be charged any fees.

 

When will I stop being charged for Telstra Caller Tones?

You won’t incur any further charges for Telstra Caller Tones after the 10 December 2020 cease date. Any charges incurred prior to the cease date will appear on your next bill. You may also choose to cancel earlier in which case your charges will stop following the date of cancellation.

 

How can I cancel my Telstra Caller Tones subscription?

If you don’t plan to use your service and want to cancel it immediately:

Method 1:

  1. Go to ctones.telstra.com
  2. Sign in to your account
  3. Click the person icon or “My Profile” that navigates to your profile page
  4. Click “Cancel my subscription to Callertones”
  5. Confirm by clicking “No thanks, Unsubscribe”
  6. Select from three unsubscribe settings
  7. Click “Unsubscribe” to confirm

Method 2:

  • Send ct.stop to 176

Method 3:

  1. Start the dialer app on your phone
  2. Dial #100#
  3. Option 3 – Caller Tones
  4. Option 1 – Info/Facebook
  5. Option 3 – Deactivate Caller Tones


If these methods don’t work for you, you can contact us and we’ll help you unsubscribe.

 

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