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Updates to your Mobile service

We recently sent you a notice about some upcoming changes to our mobile and mobile broadband plans. We are making these updates to help our customers better manage their bills and avoid unexpected charges.

 

  • Changes to excess data charges
    From 22 April 2020, if you go over your monthly data allowance, the maximum you’ll pay in extra data charges is $100. Once you reach the $100 cap, you won’t be charged any more. Instead, your data speed will be capped at 1.5Mbps for the rest of the month. That speed is not suitable for HD video or high-speed applications and means that some webpages, videos, social media content and large files may take longer to load. But you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes.

    Please remember, your data allowance is for personal use in Australia only and our FairPlay Policy applies.

    This change only applies to the services listed in your notification. It doesn’t apply to data you use while international roaming or any of our latest in-market data plans below, as these plans incur no excess data charges:

    • Data Plan Extra Small
    • Data Plan Small
    • Data Plan Medium
    • Data Plan Large

 

  • Call barring on Mobile Broadband plans
    Aside from calls to 000, all voice calls from a mobile broadband, data or tablet SIM will be barred from 22 April 2020. From this date, you will not be able to make or receive calls from your mobile broadband, data or tablet SIM.

    Wi-Fi calling will still be available so you can make data calls via Wi-Fi. Find out how here.

 

 

What if I still want to use my Mobile Broadband SIM to make calls?

The voice call barring can’t be removed. Mobile broadband services are intended to be used as a data service only. If you'd like to make or receive calls, our mobile phone plans are better suited.

 

You will still be able to make calls to 000 and send and receive SMS and MMS (at PAYG rates).

 

Where can I find out more about Telstra’s responsible business program?

We’re committed to acting responsibly and transparently as a business, so that our customers understand what they’re signing up for and receive the value and service they expect. You can learn more about what this means for Telstra from our CEO Andy Penn here.

Version history
Revision #:
11 of 11
Last update:
March 2020
Updated by:
 

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